Business Analyst - Vendor Management

Allegis Group
Hanover, MD
Aug 03, 2022
Aug 13, 2022
Full Time
Overview: Job Summary: The Analyst is responsible for driving the vendor/partner management process, analyzing vendor performance and reporting to enable effective decision making, while driving business value for Allegis Group, Inc. The Analyst understands development processes and is very analytical with problem solving and conflict resolution skills to help identify, communicate and resolve issues. Responsibilities: Essential Functions:In depth knowledge of assigned vendors in order to define, influence and measure delivery of committed services.Monitor vendor performance against contract terms and conditions to ensure adherence to SLAs and Key Performance Indicators, operational targets, and financial agreements. Triage SLA compliance issues, submit and track credits due.Act as central point of contact for vendors and create successful relationships with vendor contacts at all levels of the organization.Stay abreast of current vendor management trends to drive optimization and process improvements.Maintain close relationships between strategic vendors and internal resources which include facilitating Strategic Business reviews, ensuring vendor and IS stakeholders needs are met, driving productivity and savings improvements.Create and publish vendor performance dashboards for leadership consumption.Create and manage surveys, analyze survey data, identify trends, and develop presentations.Identify and drive best practices, standardization, reporting, communication, automation and process improvement to deliver increased operational excellence in all business partner management processes. Collaborate and maintain strong relationships with Enterprise Architecture, IS leaders, Procurement to ensure consistent utilization of Allegis Group's vendor management policies and procedures and to identify potential contract related risks and mitigate non-compliance.Collaborate with and support IS Finance with activities that include invoice validation, billing dispute resolution, cost analysis, and benchmarking.Administration of the SharePoint & MS Teams site, including artifacts such as action items, presentations, scorecards, playbooks, templates, best practice documents, processes, policies, and procedures.Support Allegis Group's vendor interaction framework to prevent vendors from driving the frequency and participant mix during interactions.Develop and formalize relationships with strategic and emerging IS vendors.Meet with teams that support licenses -determine 3/6 month plan to ensure there is a process for knowledge transfer.Serve as liaison between procurement, finance, vendor management and IS.Provide guidance on most effective licensing models. Qualifications: Minimum Education and/or Experience:Bachelor's degree (in Business or related field, or in lieu of degree, 4 yrs. of experience working in an Information Technology environment).Conceptual knowledge of Information Technology.Excellent analytical and problem-solving skills.Ability to multitask with a strong attention to detail.Strong collaboration and presentation skills.Strong written and verbal communication skills.Strong Microsoft Office skills (Excel, Word).Experience of licensing models for the vendors.Experience of dealing with large vendor audits (direct with the vendor or through an external audit consultancy).Skills and Abilities:Working knowledge of Agile Methodology.Understanding of the software life-cycle (from licensing to purchasing to deployment to decommissioning).Knowledge of industry standard Software Asset Management engagement types, rules and general terms.Core Competencies:Build relationshipsDevelop peopleLead changeInspire OthersThink criticallyCommunicate clearlyCreate accountability

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