Front Office Manager - Pre-Opening Hotel

Holiday Inn Express Washington DC Downtown
Washington, DC
Aug 04, 2022
Aug 15, 2022
Full Time
Overview: Opportunity: Front Office Manager As Front Office Manager of our new hotel, you will assist with all hotel pre-opening initiatives. Once the hotel is open, you will lead the front desk, night audit, and guest relations departments and staff, supporting all guest services and guest relations initiatives to maximize guest satisfaction and to create successful financial results. Potential Career Path Assistant General Manager - General Manager - Area General Manager Essential Job FunctionsInterview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.Supervise all guest services department managers.Review correspondence from guests and incident logs and direct staff according to information obtained.Oversee all vendor and personnel contracts throughout the hotel.Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.Follow sustainability guidelines and practices related to HHM's EarthView program.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Perform other duties as requested by management.Position RequirementsAssociate's or Bachelor's degree preferred.2 to 5 years hospitality related experience.Work Environment and ContextWork schedule varies and may include working on holidays and weekends.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It