Customer Service Agent

Location
Tysons, VA
Posted
Aug 01, 2022
Closes
Aug 11, 2022
Ref
232365202208
Function
Administrative, Other
Industry
Other
Hours
Full Time
Job Summary/Company: Sparks Group has partnered with an organization supporting a long term Government contract supporting a call center. Are you a customer service agent looking for a remote opportunity?
If you have a Customer Service mindset this may be the role for you! Previous experience working in a contact center role is HIGHLY desired.
Estamos contratando agentes de atencion al cliente para apoyar el asociación de pequeñas empresas! Quieres hacer un impacto en tu communidad mientras trabajas desde en casa?
Bilingual customer service agents are encouraged to apply!
Are you looking for a position where you can make a difference and work from home?

Please submit your resume today for consideration!

Responsibilities:
  • Answer incoming or making outbound calls
  • Review customer accounts and convey status updates to callers
  • Assist and monitor chat room questions
  • Ensure all callers are responded to
  • Document the resolution of each call into the CRM

Qualifications/Background Profile:
  • BA degree required
  • Must be able to pass a Government mandated background check
  • Must have solid broadband for Wifi while working remote
  • Knowledge of MSOffice

This position is available for remote work from the following states: DC, MD, VA, NC, FL, MA, OH, TN, OK, TX, MO

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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