Human Services Specialist I - Medication Management

Alexandria, VA
$47,240.70 - $63,279.58 Annually
Aug 04, 2022
Sep 08, 2022
Full Time
Human Services Specialist I - Medication Management

Position Overview:

The Human Services Specialist I is an important member of the Mental Health Outpatient Program (MHOP) and Intake Team. This individual provides case management and care coordination services to adults who receive Psychiatric Management Services from our department’s Clinical Psychiatrists. This is a collaborative position, building relationships among a variety of community resources including the department’s internal programs and external service agencies to successfully coordinate comprehensive client care. This position provides the opportunity to work with our client population at their residences and in other community locations. This individual will routinely review caseloads assessing whether clients are actively participating in medication management services providing appropriate follow up and outreach to clients where there is a concern of risk.

Examples of Duties:
  • Links clients to needed services and explores community resources including assisting clients in receiving and maintaining entitlements, benefits, and enrollment.
  • Facilitates client access to a variety of mental and physical health treatment providers, including scheduling doctors’ appointments for clients, accompanying them to their appointments and acting as an advocate for the client regarding their health care when necessary.
  • Monitors client’s mental health status and compliance with medication and other forms of treatment when there is a concern of risk.
  • Communicates regularly with other service providers including CSB Psychiatrists and natural supports to coordinate client treatment and ensure all needs are being met.
  • Makes home visits
  • Provides transportation to clients when appropriate
  • Participates in regularly scheduled meetings, supervision, and staff consultation
  • Provides supportive counseling to clients including life skills education and interventions designed to enhance decision making and coping skills
  • Contact clients when appointments are not kept
  • Maintains clinical records in accordance with State, City, Departmental, and Federal compliance requirements
  • Organize and manage case load to assure that clients that have not been seen by a psychiatrist in over 90 days are provided outreach and/or closed to the CSB as appropriate depending on clinical indicators and in consultation with supervisor
  • Performs related work as required.

Who we are:

As a member of the Division of Clinical and Emergency Services, you will work alongside professionals who are passionate about providing top-notch clinical services to adults with behavioral health and substance use disorders. We’re dedicated to helping our clients achieve their goals and dedicated to supporting and valuing our staff. We are a community of lifelong learners who collaborate, challenge, and support each other to advance our clinical knowledge and skills, and help our clients achieve the best outcomes.

What we offer you:

In addition to an awesome group of people to work with, the City of Alexandria offers great benefits!

As a full-time employee, of the City of Alexandria, the following are available to you:
  • Health Insurance
  • Tuition Assistance and Professional Development
  • Employee Transportation Benefits Program
  • Virginia Retirement System
  • Paid Annual and Sick Leave/Sick Leave Bank
  • Paid City Holidays
  • Dental and Vision Insurance
  • Supplemental Life Insurance
  • Long Term Disability Insurance
  • Flexible Spending Accounts
  • Spring Health Mental Health Services
  • Life and Accidental Death and Dismemberment Insurance

The Department of Community and Human Services (DCHS) is also a qualified employer for the Public Service Loan Forgiveness (PSLF) Program. Use the following link to access the PSLF website and learn about this program in detail:

Minimum & Additional Requirements

Associate's degree in sociology, psychology, or a related human service field; one year of experience in case coordination, teaching or counseling the economically disadvantaged/developmentally disabled, and emotionally/physically abused/neglected children's population, local offender population, or a homeless population; valid driver's license issued by the state of their residence; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Preferred Qualifications

Bachelor’s degree from an accredited college or university in psychology, social work or related human services field; Licensed as a Qualified Mental Health Professional - Adult (QMHP-A) in Virginia or the ability to get this credential with current experience and supervision prior to starting this position. At least one year of experience working with adult mental health consumers in a behavior health setting; Fluent and Bilingual in both English and Spanish.


This position requires the successful completion of pre-employment background checks including but not limited to: FBI/Federal Records Check; VA State Child Abuse/Neglect Registry; Medicare/Medicaid Fraud Database; education/certifications; and driver’s license.

Schedule (On-site)

Monday through Friday, 8:30am - 5:00PM, with some evening hours possibly needed occasionally.

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