VDI Administrator

Location
Norfolk, Virginia
Posted
Aug 03, 2022
Closes
Aug 19, 2022
Ref
22727
Function
Administrative
Hours
Full Time
Summary

NJVC is seeking a Citrix System Administrator to support a large enterprise IT contract for the DOD.

Responsibilities
  • Perform remote administration of servers located in offsite data centers.
  • Help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems.
  • Work in a team environment to ensure mission needs are met for internal and external customers.
  • Provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions.
  • Provide operations support to customers across multiple geographic locations.
  • Provide Tier 2 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.
  • Monitor Citrix infrastructure and identify system anomalies before they impact customers including storage availability/capacity, network connectivity, database health, and other daily health checks as required.
  • Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
  • Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
  • Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
  • Implement major system upgrades as designed and approved
  • Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
  • Perform periodic backup and restoration of servers
  • Monitor desktop capacity to size the environment based on typical usage trends
  • Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Establish comprehensive availability and capacity management solution using lessons learned
  • Develop solutions to technical issues.
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives.
  • Review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
  • Update operations and monitoring documentation for 24/7/365 IT watch personnel.
  • Provide mentorship and training for junior team members.
  • Other duties as assigned.

Qualifications
  • Bachelor's degree with 6+ years of relevant experience, Masters's degree with 4+ years of relevant experience, Associate's with 8+ years of relevant experience, or High School Diploma with 10+ years of relevant experience
  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
  • Preferred CCA or ITIL
  • Experience with interacting with customers to handle service inquiries and problems
  • Experience working as a Tier 2 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software
  • Experience with patch and upgrade methodology for front-end and back-end systems based on Citrix and VMware technologies
  • Experience with Scripting/Automation
  • Active TS/SCI Clearance
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities:
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
  • Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

#NJVC, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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