IPAM Systems Administrator

Location
Alexandria, Virginia
Posted
Aug 03, 2022
Closes
Sep 07, 2022
Ref
22730
Function
Administrative
Hours
Full Time
Summary

The IPAM System Administrator will deploy, operate, and maintain systems supporting multiple organizations as well as maintain the IP Address Management (IPAM) database on all systems on the customer's networks. This individual will work in a team environment to ensure mission needs are met and ensure the functionality of the capabilities of customers.

Responsibilities
  • Log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
  • Provide support implementation, troubleshooting, and maintenance support. Rapidly distinguish isolated user problems.
  • Deploy, operate and maintain systems supporting multiple organizations as well as maintain the IP Address Management (IPAM) database on all systems on the customer's networks, including production and lab environments.
  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Establish comprehensive availability and capacity management solution using lessons learned
  • Develop solutions to technical issues.
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives.
  • Support customer requirements and remediation.
  • Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel.
  • Other duties as assigned.

Qualifications
  • Bachelor's degree with 4+ years of relevant experience, Masters's degree with 2+ years of relevant experience, Associate's with 8+ years of relevant experience, or High School Diploma with 10+ years of relevant experience
  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
  • Desired Qualifications
  • InfoBlox certification
  • ITIL Foundation certification
  • Experience with interacting with customers to handle service inquiries and problems
  • Experience working as a Tier 2 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as Service Now
  • Experience troubleshooting issues in a growing environment.
  • Experience with deploying, operating, and maintaining IP Address Management systems utilizing the InfoBlox appliance for DNS, DHCP, and NTP services.]
  • Experience with DNS service and functionality in an enterprise environment
  • Active TS/SCI Clearance
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities:
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
  • Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

#NJVC, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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