VDI Administrator

Employer
Chenega MIOS
Location
Alexandria, Virginia
Posted
Aug 03, 2022
Closes
Sep 07, 2022
Ref
22728
Function
Administrative
Industry
Government and Public Services
Hours
Full Time
Summary

NJVC is seeking a Citrix System Administrator to support a large enterprise IT contract for the DOD.

Responsibilities
  • Perform remote administration of servers located in offsite data centers.
  • Help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems.
  • Work in a team environment to ensure mission needs are met for internal and external customers.
  • Provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions.
  • Provide operations support to customers across multiple geographic locations.
  • Provide Tier 2 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.
  • Monitor Citrix infrastructure and identify system anomalies before they impact customers including storage availability/capacity, network connectivity, database health, and other daily health checks as required.
  • Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
  • Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
  • Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
  • Implement major system upgrades as designed and approved
  • Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
  • Perform periodic backup and restoration of servers
  • Monitor desktop capacity to size the environment based on typical usage trends
  • Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Establish comprehensive availability and capacity management solution using lessons learned
  • Develop solutions to technical issues.
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives.
  • Review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
  • Update operations and monitoring documentation for 24/7/365 IT watch personnel.
  • Provide mentorship and training for junior team members.
  • Other duties as assigned.

Qualifications
  • Bachelor's degree with 6+ years of relevant experience, Masters's degree with 4+ years of relevant experience, Associate's with 8+ years of relevant experience, or High School Diploma with 10+ years of relevant experience
  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
  • Preferred CCA or ITIL
  • Experience with interacting with customers to handle service inquiries and problems
  • Experience working as a Tier 2 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software
  • Experience with patch and upgrade methodology for front-end and back-end systems based on Citrix and VMware technologies
  • Experience with Scripting/Automation
  • Active TS/SCI Clearance
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities:
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
  • Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

#NJVC, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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