User Profile Systems Administrator

Alexandria, Virginia
Aug 03, 2022
Sep 07, 2022
Full Time

NJVC is currently supporting the DIA under the Infrastructure Services Enterprise Operations (ISEO) task order. The contract currently has 3 plus year left. NJVC will provide an array of services and solutions that include desktop systems support, data center support, security, architecture, applications management, mobile device services, and traffic management. The focus of the work is to maximize operational excellence and technical innovations and automations to move the DIA toward a digital future.

  • Log into the end users' endpoint (desktops and servers) in order to perform technical software configuration, rebooting, and other remedial actions.
  • Work in a team environment to ensure mission needs are met and ensure the functionality of the capabilities of customers.
  • Deploy, operate, and maintain the user profile management system to ensure roaming user profiles are available every time a user logs onto a network.
  • Provide systems and software operations and maintenance support in a large network enterprise, multi-enclave environment.
  • Support operations across multiple geographic locations and networks.
  • Provide support implementation, troubleshooting, and maintenance support. Rapidly distinguish isolated user problems from service outages.
  • Deploy, operate, and maintain the user profile management system to ensure roaming user profiles
  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Establish comprehensive availability and capacity management solution using lessons learned
  • Develop solutions to complex technical issues.
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives.
  • Mentor junior teammates and may supervise others.
  • Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to assist with initial troubleshooting, triage, and outage classification during non-duty hours.
  • Other duties as assigned.

  • Bachelor's degree with 6+ years of relevant experience, Masters's degree with 4+ years
  • Education equivalency of Associate's with 8 years of related experience or high school diploma with 10+ years of related experience can be used in lieu of bachelor's degree
  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
  • Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow.
  • Experience deploying, operating, and maintaining the user profile management system to ensure roaming user profiles are available for customers throughout the enterprise
  • Experience with Scripting/Automation using PowerShell or other scripting languages
  • Extensive experience supporting AppSense, User Workspace Manager/User Environment Manager family of products for user profile management
  • Experience working as a Tier 2 system administrator: knowledge of desktop software applications such as web browsing and client software, and IT Service Management (ITSM) software.
  • Active TS/SCI Clearance
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities:
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
  • Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping people at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs our professionals have a variety of opportunities to continue to grow throughout their careers.


At Chenega MIOS, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Chenega MIOS's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where our people excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega's impact on the world.

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Tips from your Talent Acquisition team

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Chenega MIOS web site at

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Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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