NGDE Systems Administrator

Location
Alexandria, Virginia
Posted
Aug 03, 2022
Closes
Sep 07, 2022
Ref
22729
Function
Administrative
Hours
Full Time
Summary

NJVC is seeking NGDE System Administrator to support a large enterprise IT contract for the DOD.

Responsibilities
  • Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
  • Support operations across multiple geographic locations.
  • Work in a team environment to ensure mission needs are met and ensure the functionality of the capabilities of customers.
  • Maintain the Next Generation Desktop Environment (NGDE) based on ForcePoint's Trusted Thin Client system.
  • Maintain the Distribution Consoles, clusters, and other back-end components for a multi-level thin client solution as well as troubleshoot connectivity for customers from thin clients, through systems, and to multiple disparate enclaves.
  • Provide systems and software operations and maintenance support in a large, multi-enclave enterprise environment.
  • Provide support implementation, troubleshooting, and maintenance support. Rapidly distinguish isolated user problems.
  • Maintain the NGDE thin client back-end infrastructure and provide customer support for thin clients, Distribution Consoles, NGDE profiles, license files, routes, and session connections.
  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Establish comprehensive availability and capacity management solution using lessons learned
  • Develop solutions to technical issues.
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives.
  • Support customer requirements in a 24/7/365 mission environment.
  • Update operations and maintenance documentation for 24/7/365 IT Operations Center watch personnel.
  • Other duties as assigned.

Qualifications
  • Bachelor's degree with 8+ years of relevant experience, Masters's degree with 6+ years of relevant experience, Associate's with 10+ years of relevant experience, or High School Diploma with 12+ years of relevant experience
  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
  • Experience with interacting with customers to handle service inquiries and problems
  • Experience working as a Tier 2/3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software
  • Experience troubleshooting issues in a growing environment
  • Extensive experience with ForcePoint's Trusted Thin Client (TTC) system or similar Multi-level Security (MLS) systems
  • Extensive experience managing Distribution Consoles (DCs) in multiple cluster configurations
  • Experience managing license files to add/remove thin clients
  • Experience managing routes within clusters for remote users and new capabilities
  • Extensive experience troubleshooting connectivity issues between thin clients and DCs and DCs and separate domain resources
  • Experience implementing system patches and upgrades with minimal downtime to customers
  • Experience with log reviews, incident analysis, and identification of issue trends
  • Active TS/SCI Clearance
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities:
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

#NJVC, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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