User Experience Assistant

Fairfax, VA
$20.00/hour; commensurate with education and experience
Aug 03, 2022
Aug 28, 2022
Analyst, Research
Full Time
User Experience Assistant (part time):The George Mason University, Access Services Department, is looking for an innovative and service-oriented individual to enhance and support the user experience at the Fenwick Library, George Mason University's flagship library. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment. About the Position: The User Experience Assistant is responsible for providing courteous assistance to patrons at the Fenwick library service desk at the Fairfax Campus, and aides in the closing procedures of the building at the end of the day.Responsibilities:Providing courteous service assistance to patrons at the library services desk and ensuring the Access Services staff also interacts in a professional, fair, and consistent manner with all library patrons and staff;Working with Access Services staff, student assistants, and University-provided security guards to properly close Fenwick Library on assigned days; may serve as responsible party in charge of facilities and services during days, evenings, and weekend hours when staff in library administration or Access Services is not available;Charging out library materials, discharging returned materials, accepting payments for fines and fees, answering informational and basic reference questions, working with student assistants who staff the public service desk, and providing other related customer service;Serving as senior person in charge of facilities and services during days, evenings, and weekend hours when staff in library administration or supervisor is not available;Other duties as assigned.Required Qualifications:Demonstrated experience using an integrated library system, office productivity software, or computer equipment and software;Proven customer service skills;Aptitude for accurate and detail-oriented work;Solid organizational skills, including ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment;Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse, academic environment and for interacting with library staff, faculty, students, and members of the public;Well-developed analytical and problem-solving skills;Ability to remain calm, negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations.Preferred Qualifications:Library experience providing circulation and reference services;Demonstrated knowledge of and experience with current library systems (such as Alma) and research resources (such as EBSCO, JSTOR, ProQuest, etc.);Experience supervising staff or student assistants.

For full consideration, applicants must apply at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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