Maintenance Dispatch Coordinator

Location
Lorton, Virginia
Posted
Aug 02, 2022
Closes
Sep 06, 2022
Ref
22105
Function
Administrative
Hours
Full Time
Summary

The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews upon customers' requests for service. The Maintenance Dispatch Coordinator will be required to work shift work that includes nights, weekends, and holidays.

Responsibilities
  • Receive, record, and distribute work orders to service crews upon customers' requests for:
  • Repairs and services on Government mobile and stationary equipment
  • Records information, such as:
  • Name
  • Address
  • Article to be repaired
  • Service to be rendered
  • Prepare work order and detailed notes
  • Distribute order to the service crew
  • Schedule service calls and dispatch service crew. All information is recorded in a Government program entitled Maximo.
  • Call or write the customer to ensure satisfactory performance of service
  • Keep a record of service calls and work orders
  • Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.
  • Other duties as assigned.

Qualifications
  • High school diploma or GED equivalent
  • Associates degree preferred
  • 2+ years experience in a general Help Desk or Customer Service position, preferably in a maintenance environment
  • Experience with HTEE is preferred
  • Must have a valid driver's license
  • Must pass a CBP Background Investigation
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities:
  • Strong organizational skills
  • Ability to prioritize and multi-task
  • Proficient in Microsoft Office Suite, i.e Word, Excel, and PowerPoint
  • Ability to work shift work that includes nights, weekends, and holiday
  • Strong oral and written communication skills

#Chenega IT Enterprise Services, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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