User Profile Systems Administrator

Location
Norfolk, Virginia
Posted
Aug 02, 2022
Closes
Sep 06, 2022
Ref
22721
Function
Administrative
Hours
Full Time
Summary

NJVC is seeking a mid/senior-level System Administrator to support a large enterprise IT contract for the DOD.

Responsibilities
  • Log into the end users' endpoint (desktops and servers) in order to perform technical software configuration, rebooting, and other remedial actions.
  • Work in a team environment to ensure mission needs are met and ensure the functionality of the capabilities of customers.
  • Deploy, operate, and maintain the user profile management system to ensure roaming user profiles are available every time a user logs onto a network.
  • Provide systems and software operations and maintenance support in a large network enterprise, multi-enclave environment.
  • Support operations across multiple geographic locations and networks.
  • Provide support implementation, troubleshooting, and maintenance support. Rapidly distinguish isolated user problems from service outages.
  • Deploy, operate, and maintain the user profile management system to ensure roaming user profiles
  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Establish comprehensive availability and capacity management solution using lessons learned
  • Develop solutions to complex technical issues.
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives.
  • Mentor junior teammates and may supervise others.
  • Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to assist with initial troubleshooting, triage, and outage classification during non-duty hours.
  • Other duties as assigned.

Qualifications
  • Bachelor's degree with 6+ years of relevant experience, Masters's degree with 4+ years
  • Education equivalency of Associate's with 8 years of related experience or high school diploma with 10+ years of related experience can be used in lieu of bachelor's degree
  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
  • Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow.
  • Experience deploying, operating, and maintaining the user profile management system to ensure roaming user profiles are available for customers throughout the enterprise
  • Experience with Scripting/Automation using PowerShell or other scripting languages
  • Extensive experience supporting AppSense, User Workspace Manager/User Environment Manager family of products for user profile management
  • Experience working as a Tier 2 system administrator: knowledge of desktop software applications such as web browsing and client software, and IT Service Management (ITSM) software.
  • Active TS/SCI Clearance
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities:
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
  • Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

#NJVC, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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