Client Access Services Team (human Services Assistance)

Fairfax, Virginia
$41,253.89 - $68,755.86 Annually
Jul 30, 2022
Aug 13, 2022
Full Time
Job Announcement

This position is in Emergency Services and is critical for the support function to Emergency Services, Adult Walk in Assessment and Screening, and Entry and Referral .

Works as an experienced human services assistant with a positive and “can-do” attitude on the Business Operations team.

Front desk duties include executing the CSB check-in and check-out procedures using the electronic health record (EHR); scheduling and reconciling clinical and medical appointments in the EHR based on approved protocol for notification; fielding phone and in-person inquiries made by the public, clients, and staff in a prompt, courteous, and professional manner and assessing for level of risk or emergency intervention; opening and closing program assignments in the EHR; updating financial and demographic information required in all client profiles in the EHR and cashiering.

Back-office duties include verifying insurance coverage and explaining insurance benefits as requested by clients; monitoring, researching, arranging and conducting annual review/updates of the EHR record with clients to ensure information is accurate and fees are properly set.

The successful individual will possess the ability to communicate clearly and concisely orally and in writing; multi-task; prioritize work; and must be detail oriented, accurate in data entry, organized, possess excellent customer service skills, and able to work in a fast-paced team environment. Protects individuals’ confidentiality using existing state, local, and federal policies and procedures. Maintains expertise in several databases related to the EHR, revenue cycle management, as well as Microsoft Office software.

Note: Schedule includes working some weekends, holidays, evenings up until 11pm, and during inclement weather even when the county is closed.

To learn more about careers that make a difference, watch our video "CSB Celebrates 50th Anniversary of Providing Care."

Illustrative Duties

  • Assists professional staff with specific routine care management services such as program publicity, routine/limited service eligibility determination, intake/history client interviews, language translations, interpretations of health information and services, and administration and scoring of diagnostic tests;
  • Maintains/updates information on available human services and obtains information on new services;
  • Maintains resource library and assists clients with use of library;
  • Collects and presents information regarding client dissatisfaction or misuse of services;
  • Collects, formats and presents program statistics for reports and program assessments;
  • Teaches, interprets and/or assists with conducting health information classes.

Required Knowledge Skills and Abilities

  • Knowledge of the basic principles of human behavior;
  • Knowledge of word processing and data management programs (Excel, survey software)
  • Ability to communicate effectively to clients;
  • Ability to organize information and records;
  • Ability to communicate in written format;

Employment Standards

Any combination of education, experience and training equivalent to graduation from high school or GED issued by state department of education; plus three years of work experience, including two years in some area of human services (related two-year [associate] degree may be substituted for the required human service experience).

The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire is required. This position is emergency/essential services personnel.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

  • Experience in behavioral health setting.
  • Experience and working knowledge of Electronic Health Records.
  • Experience and familiarity with HIPAA rules and regulations.
  • Experience providing direct customer services.
  • Exceptional oral and written communication skills and the ability to pay attention to detail.
  • Ability to exercise tact, discretion, and initiative.
  • Well-organized, flexible, proactive, resourceful, and efficient.
  • Experience working independently with minimum supervision in a fast-paced, collaborative team environment with a strong commitment to customer service.

Ability to travel to various CSB sites to attend meetings or preform work duties; maneuver through multi-floor buildings; bend/stretch; carry up to 25lbs; answer phones; and use a keyboard driven equipment. Ability to communicate clearly with others. Ability to conduct various screenings on individuals upon entry to CSB facilities. All duties performed with or without reasonable accommodations.

Panel Interview and may include a practical exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.