Operations Analyst

Washington, DC
Sep 27, 2022
Sep 30, 2022
Full Time

AARP Foundation works to end senior poverty by helping vulnerable people over 50 build economic opportunity. Our approach emphasizes equitable outcomes for populations that have faced systemic discrimination. As AARP's charitable affiliate, we serve AARP members and nonmembers alike. Through vigorous legal advocacy and evidence-based solutions, and by building supportive community connections, we foster resilience, advance equity and restore hope.

The Operations Analyst evaluates and identifies improvements and measures outcomes for the Tax Aide program. The Analyst also collaborates with management to identify opportunities to streamline financial and grant processes and develop new procedures that support the program. Prepares reports, documentation, surveys and/or trend analyses for internal stakeholders of data associated within the scope of position. Performs data entry, reconciliations, and quality control to ensure the integrity and accuracy of all data within the scope of position


  • Assists with management and oversight of business operations for AARP Foundation programs including financial, IT, systems development and implementation, business processes and compliance, and data reporting systems and procedures.
  • Uses and analyzes data to recommend program and process improvements and to measure outcomes.
  • Assists with ensuring all contractual requirements (grant or other), audit and reporting requirements, federal regulations, and AARP Foundation policies and directives are implemented.
  • Handles project and process management.
  • Works with program management to support stakeholders (including volunteers, participants and partners).


  • Bachelor's degree
  • 5+ of experience in business and financial analysis; or an equivalent combination of training and related experience.
  • Ability to provide volunteer/customer care and communications, financial, analytical and accounting data in a large volume environment.
  • Experience creating and developing annual budgets, conducting quarterly forecasting, re-classes and accruals.
  • Must be able to research, investigate and resolve volunteer expense discrepancies and other financial and accounting issues.
  • Proven communication (verbal and written) skills, including strong interpersonal and presentation skills,
  • Microsoft Office (Word, PowerPoint and Excel) knowledge to include ability to create Pivot Tables and perform V Look-Up. Experience with financial systems to perform necessary general ledger entries, payment inquiry and research.
  • Ability to work and operate in a matrix management setting, provide effective support and execution of assigned tasks.
  • Experience in grant administration and volunteer programs preferred.
  • In office/open office environment with the ability to work effectively surrounded by moderate noise.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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