Technical Product Consultant

Capital One
Los Angeles, California
Jul 29, 2022
Aug 27, 2022
Full Time
Locations: Sales - CA - Los Angeles, United States of America, Los Angeles, California

Technical Product Consultant

The Technical Product Consultant is a critical partner for our product and sales teams in delivering a positive client experience with our services. In this role, you will manage multiple implementation projects from the document collection through setup. When speaking with clients, you're also listening and documenting any unique setups we might encounter in the future. If there are technical or process concerns by a client, you either consultatively help solve the issues, or escalate to the experts within our organization.

You will also document ways we might better serve our clients and providing those insights to our Product development group. This role will interact with the sales, underwriting, onboarding and other internal resources to ensure an efficient and well-managed implementation.To successfully fulfill the responsibilities of the role, you should be comfortable having standard configuration or technical conversations with a client's CFO, Accounting Department, and IT representatives. You understand there is no "one-size-fits-all" solution, but are able to communicate with internal and client resources on what needs to be accomplished.This role is a partner with the clients, making sure they understand their commitments and keeping all parties to a schedule.

This is an exciting opportunity for someone who can learn to bridge the human-technology understanding gap. As part of the team, you'll grow your understanding of Accounting Systems, help guide development priorities, and help our sales teams in understanding our value propositions. This team is always learning new things and sharing it with others to improve internal and client processes.

At this time, there is no travel, but when it is considered reasonably safe to travel, there may be up to 30% travel to client sites.

Basic Qualifications:
  • Bachelor's Degree or Military experience
  • At least 2 years of experience interacting with clients in a sales or support role
  • At least 2years of experience supporting or implementing clients on a cloud based platform that interacts with a client's ERP

Preferred Qualifications:
  • Master's Degree
  • At least 2 years of experience in Accounting or IT based consulting
  • At least 3 years experience in implementing SaaS solutions

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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