UX Lead, Senior Manager

Employer
Capital One
Location
McLean, Virginia
Posted
Jul 29, 2022
Closes
Aug 28, 2022
Ref
R138984
Function
Finance
Hours
Full Time
Center 1 (19052), United States of America, McLean, Virginia

UX Lead, Senior Manager

The Small Business.xd team is a group of human-centered designers and strategic thinkers passionate about creating digital banking and credit solutions that help small businesses understand their money, optimize their cash flow, and keep their financial engines running smoothly so they can focus on building their business dreams.

Inspired by the mission and entrepreneurial spirit of small business owners, SB.xd collaborates with partners across the enterprise to bring a persistent focus to our customers and ensure their unique needs are represented in the products we build.

Comprised of both Small Business Bank Design and Small Business Card Design teams, SB.xd strives to create more holistic experiences for our shared customer. In the United States, 99.9% of all businesses are small businesses - it is a space rife with opportunities. And with many of our own team members being small business owners themselves, the passion to build elegant, simple financial tools and make a positive impact on the lives of small businesses everywhere is personal. We truly believe that what's good for the customer is good for our business and we show up to work every day to bring those beliefs to life.

Our design team supports three primary workstreams: acquisitions, product development, and servicing. We are hiring a Manager UX/UI designer who will support portfolios in one of those three primary workstreams. The ideal candidate will have experience working across the design process from discovery to delivery and is equal parts analytical and creative. Makes thoughtful design decisions based on a combination of customer needs and business objectives and has experience working with business and product teams.

What You'll Do:

As a leader and maker, you'll be asked to handle responsibilities, including:

Strategy & Planning
  • Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
  • Engaging in portfolio prioritization to help set the strategy and product road map for the team
  • Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
  • Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing
  • Championing prioritization of design centered product enhancements grounded in research and analysis
  • Working with partners and teams across various geographies
  • Embracing and advocating for an experience mindset - this is as important to the work as the results


Leading & Developing Teams
  • Building and leading successful teams through career development by mentoring, coaching, and elevating others
  • Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
  • Navigating conflict resolution within your team as well as within projects, teams and partner relationships


Discovering & Delivering
  • Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
  • Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
  • Driving end-to-end product design by:
    • Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
    • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
    • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
    • Planning and facilitating workshops with internal and external stakeholders to align with business needs
    • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
    • Storytelling through business acumen and presenting visual concepts to various stakeholders
    • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues


Basic Qualifications
  • At least 6 years of experience with UX design


Preferred Qualifications
  • Experience designing for cross channel experiences
  • Comfortable working with a variety of business partners and delivering outcomes
  • Familiarity with design and prototyping tools, such as Adobe Products, Sketch and/or Figma
  • Familiarity with working and contributing to and established design system
  • Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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