Customer Service Agents

Fairfax, VA
Jul 28, 2022
Jan 11, 2023
Customer Service
Full Time
Customer Service AgentsThe George Mason University Freedom Aquatic and Fitness Center, located on the Science and Technology campus in Manassas, VA, is seeking positive, customer-focused individuals to join our team as Customer Service Agents. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.Responsibilities: Customer Service Agents are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling classes and swim-lane reservations, along with on-site childcare scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there's additional interest. Available Shifts (Hours):Evening weekday shifts (typically 4pm-8pm, or 4pm-9pm, or 5pm-8pm, or 5pm-9pm -- open for discussion); andWeekend shifts (two different shifts on weekends - opening and closing shifts).Required Qualifications:Ability to communicate respectfully and effectively with a very diverse and multicultural community population; ability to act with tact and courtesy;Demonstrated ability to multitask;Effective verbal and listening skills;Previous customer service, cash-handling, and computer/database experience;Must be agreeable to work up to the University-mandated ceiling of 28 hours per week if needed, with daytime/evening shift employees willing to work alternating weekend shifts; andCandidates must possess or be able to obtain CPR and First Aid certifications within 90 days of hire.Preferred Qualifications:Previous sales experience.This position is subject to a criminal background investigation including a credit check. Employment is contingent upon the successful completion of this process.

For full consideration, applicants must apply for position number WG5766 at; complete and submit the online application, and upload a resume.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.