Help Desk Associate

Arlington, Virginia
Jul 26, 2022
Aug 21, 2022
Full Time

Help Desk Associate

Arlington, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Worldwide Support (CWS) is a premier provider of Architecture and Engineering support services to federal customers around the world. Founded in 2016 to support federal operations OCONUS, CWS holds true to its mission that no matter the location, we are there to get the job done.

Chenega Worldwide Support has a challenging career opportunity within the Information Technology sector, which will play an important and critical role in supporting the U.S. Air Force both inside the Pentagon and at surrounding installations. This individual will support all aspects of Air Force operations by keeping their fleet of Xerox printing devices fully capable and operational. The ideal candidate will have great communication skills and exude professionalism, as they act as the face of Chenega Worldwide Support.

The Help Desk Associate will provide Tier 1 printer service support in the customer's location on Xerox and other print devices, working with Low to Mid-Range office products.


Work you'll do

As a Help Desk Associate within our Xerox USAF Pentagon team, you will:
  • Record the customer's call and information pertaining to the request.
  • Apply remote service diagnostics to try to resolve the request directly if possible.
  • Maintain asset inventory data or facilitate the collection of asset inventory data, including asset serial number, asset location, customer contact name, contact phone number, address, and special instructions for reporting purposes.
  • Receive, track, and fulfill customer requests for standard consumable supplies for Xerox and Non-Xerox branded devices covered in this service.
  • Receive, log, and process requests to relocate Xerox branded equipment covered in this agreement.
  • Answer end-user questions about the features, functions, and operation of Xerox branded devices.
  • Answer or facilitate resolution of all Xerox-related questions or concerns.
  • Facilitate gathering of Xerox meter reads for billing and reporting purposes.
  • Support the client reporting requirements of inventory, installation, relocations, removals, usage and service history (response and downtime), and any other ad hoc reporting that may be requested.
  • Other duties as assigned.

  • High school diploma or GED required
  • 3+ years of relevant experience
  • 1+ years of DoD experience
  • Must always possess a valid driver's license
  • Must have the ability to successfully pass a drug screening, DMV, and background check.
  • DoD secret clearance required
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

  • Ability to work Monday-Friday from 0700 to 1800 EST.
  • PC skills are required for this position.
  • Skill demonstration required in IE Navigation, file saves and moves, and internet connectivity.
  • Ability to use the PC/wireless devices for data entry, troubleshooting, and web access.
  • Functional knowledge of Microsoft Operating Systems Windows and Microsoft Office Applications (Word, Excel).
  • Remedy Troubleticket System experience.
  • Ability to work overtime on an occasional basis.
  • Ability to provide reliable transportation to service calls.
  • Proven excellent customer service skills.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.


At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News-

Tips from your Talent Acquisition team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site -

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LinkedIn -

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Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.

#Chenega Worldwide Support, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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