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Technical Document Manager

Employer
The Washington Post
Location
Washington, DC
Closing date
Oct 22, 2022

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Industry
Media / Journalism / Advertising
Function
Management, Program Manager
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Job Description

Job Summary

Arc XP is a cloud-based digital experience platform that helps enterprise companies, retail brands and media and entertainment organizations create and distribute content, drive digital commerce, and deliver powerful multichannel experiences. A division of The Washington Post, Arc XP has powered the digital transformation of customers across the globe, currently serving over 2,400 sites in more than 25 countries that reach nearly 2 billion unique visitors monthly.

As the Documentation Manager, reporting to the Director of Customer Enablement, you own the creation and maintenance of all client facing technical documentation. You will work with internal stakeholders to provide clients and partners with the highest quality technical and user experience documentation to resolve their technical and business questions. You will be responsible for 360 impact analysis for new features and products on existing documentation and creating updates to all impacted documents.

Motivation
  • You are passionate about documentation creation and maintenance.
  • You want to create a cutting-edge learning center where clients can quickly and easily find their own answers.
  • You own your responsibilities and are able to make decisions in a fast-paced workplace.
  • You know when to escalate issues and when to solve them on your own.
  • You like working collaboratively across multiple teams.
  • You have expertise in Information Architecture and making content accessible to the public.


Responsibilities
  • Manage planned documentation releases in conjunction with software releases
  • Write, update, and maintain content in an easily accessible format with consistent tone, style, and metadata tagging
  • Suggest and implement improvements to the documentation center based on industry best practices and client feedback
  • Work with product and platform stakeholders to determine the best way to document and present new and updated features
  • Manage multiple updates simultaneously by establishing customer priorities and meeting deadlines consistently
  • Develop positive working relationship with all teams to ensure easy communication and regular check ins on timelines and roadmaps


Qualifications

A successful candidate should have:
  • BA in English, Writing, Communication or related field
  • Excellent written, verbal, and interpersonal skills
  • 5+ years experience in technical writing or related fields
  • Exceptional critical thinking, judgment, time management, collaboration, teamwork, and problem-solving skills
  • Proven ability to use a consultative approach and persuasive communication with stakeholders
  • Experience in SAAS product or platform teams, particularly in documentation creation and management


The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
 Washington
DC
20036
US
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