Technical Document Manager

Washington, DC
Jul 25, 2022
Oct 22, 2022
Full Time
Job Description

Job Summary

Arc XP is a cloud-based digital experience platform that helps enterprise companies, retail brands and media and entertainment organizations create and distribute content, drive digital commerce, and deliver powerful multichannel experiences. A division of The Washington Post, Arc XP has powered the digital transformation of customers across the globe, currently serving over 2,400 sites in more than 25 countries that reach nearly 2 billion unique visitors monthly.

As the Documentation Manager, reporting to the Director of Customer Enablement, you own the creation and maintenance of all client facing technical documentation. You will work with internal stakeholders to provide clients and partners with the highest quality technical and user experience documentation to resolve their technical and business questions. You will be responsible for 360 impact analysis for new features and products on existing documentation and creating updates to all impacted documents.

  • You are passionate about documentation creation and maintenance.
  • You want to create a cutting-edge learning center where clients can quickly and easily find their own answers.
  • You own your responsibilities and are able to make decisions in a fast-paced workplace.
  • You know when to escalate issues and when to solve them on your own.
  • You like working collaboratively across multiple teams.
  • You have expertise in Information Architecture and making content accessible to the public.

  • Manage planned documentation releases in conjunction with software releases
  • Write, update, and maintain content in an easily accessible format with consistent tone, style, and metadata tagging
  • Suggest and implement improvements to the documentation center based on industry best practices and client feedback
  • Work with product and platform stakeholders to determine the best way to document and present new and updated features
  • Manage multiple updates simultaneously by establishing customer priorities and meeting deadlines consistently
  • Develop positive working relationship with all teams to ensure easy communication and regular check ins on timelines and roadmaps


A successful candidate should have:
  • BA in English, Writing, Communication or related field
  • Excellent written, verbal, and interpersonal skills
  • 5+ years experience in technical writing or related fields
  • Exceptional critical thinking, judgment, time management, collaboration, teamwork, and problem-solving skills
  • Proven ability to use a consultative approach and persuasive communication with stakeholders
  • Experience in SAAS product or platform teams, particularly in documentation creation and management

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

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