Senior Manager, Risk Guide - Enterprise Services Business Risk Office

Capital One
McLean, Virginia
Jul 24, 2022
Aug 22, 2022
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Senior Manager, Risk Guide - Enterprise Services Business Risk Office

We are growing! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Tech, Digital, Brand, Enterprise Supplier Management, Capital One Ventures, External Affairs, Capital One Software (COS) and AI/ML. We are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business.

At Capital One, we believe that Machine Learning (ML) represents the biggest opportunity in financial services today, and is a chance to revolutionize the industry. Capital One's commitment to Machine Learning has sponsorship from leadership and the AI/ML Program is at the heart of this effort, and is leading the way towards building responsible and impactful tools, platforms, and solutions that leverage ML.

As a Sr Manager Risk Guide supporting the AI/ML Program, you will partner with colleagues across ML product, design and tech to deliver results that have a direct impact on customer experience and implement risk solutions to ensure Capital One's continued stability and success. Responsibilities require partnering with a broad set of leaders and stakeholders to identify existing and potential emerging risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.

The successful candidate will have knowledge of process management strategies, risk methodologies and ability to build relationships with business and risk partners. Core responsibilities include oversight of process hierarchy, critical business process identification and consultation, horizontal support for Enterprise Services controls program, and controls development of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. Leads other associates, when necessary, and ensures best practices executed by the team and shared broadly across the Enterprise.

  • Lead in the development of risks, issues and/or mitigation plans to ensure the business implements needed changes and addresses areas of exposure
  • Have strong communication and collaboration skills, fostering positive working relationships with business partners
  • Oversee, review and manage Enterprise Services process hierarchy (L1/L2 processes)
  • Manage, coordinate, and contribute to Security and Controls tasks and deliverables for Cloud implementations
  • Manage, oversee and implement process improvements: data quality, process certification framework, process hierarchy change management, change control, and risk reporting
  • Consult on Risks across the first line of defense business partners providing advice and guidance as needed
  • Participate in processes criticality assessments and process level assessments
  • Build out and maintain Enterprise Services Process Governance strategy and standards
  • Establish and maintain relationships with Enterprise Services process owners, process managers, and vertical risk advisors

Basic Qualifications:
  • Bachelor's degree or military experience
  • At least 3 years of experience in Process, Project, Risk Management, or Cloud Risk Management

Preferred Qualifications:
  • Business Process Management certification, Lean or Green Belt Certification
  • Knowledge of PRIME system and data model
  • 5 + years of experience in Process management
  • 5+ years of experience in Change or Risk Management
  • 5 +years of experience as a Risk Guide
  • Ability to drive results and communicate with all levels
  • Deep understanding of appropriate controls to secure cloud-based services (SaaS) products
  • Collaborate with ERM, ORM and business partners throughout the ES BRO value chain to help drive best practices and principles, specific to process management execution strategies
  • Work closely with the Product GTM teams to ensure that project plans can be effectively implemented and iterated, providing frontline risk feedback and innovative solutions
  • Effectively work in white space and bring structure to deliver on our well managed agenda
  • Knowledge of Machine Learning

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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