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Product Manager, Payments

Employer
The Washington Post
Location
Washington, DC
Closing date
Sep 20, 2022

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Job Details

Job Description

Job Summary

The Washington Post is seeking a Product Manager to join its Acquisition and Payments product team. This team of product managers, product designers, and engineers plays a critical role in subscriptions growth by making it as easy as possible for subscribers to purchase and renew their subscription. As the Product Manager, Payments, you will own the product roadmap for end-to-end payment processing including checkout, recurring billing optimization, fraud reduction, legal compliance and financial reporting. You will partner with internal and external teams to deliver a best-in-class payment experience, supporting multiple currencies and payment services, to drive global subscriptions growth. This role reports to the Product Management Lead, Acquisition & Payments.

Motivation
  • You are energized by problem-solving and love to work alongside engineers and designers to create user flows and technical diagrams that ensure solutions are scalable, performant, and meet our business and user goals.
  • You are organized, driven, and committed to getting the details right.
  • You are comfortable working with partners across the company and enjoy translating complex, technical information into plain language that anyone can understand.
  • You want to deeply understand the digital payments ecosystem and use performance data, user behavior, and competitive research to constantly improve The Washington Post's payment experience.


Responsibilities
  • Own the product roadmap for payments and work with product leadership to align features and functionality to team and company objectives.
  • Collaborate with cross-functional teams and stakeholders to gather requirements, design solutions, prioritize the backlog, and plan sprints that result in meaningful improvements for your users.
  • Set product KPIs and partner with engineering and analytics to ensure product performance is properly monitored and that dashes and alerts are accurate and actionable.
  • Use analytics and research to generate actionable insights and identify opportunities to maximize successful payment transactions and evolve your product area to meet user needs.
  • Lead through influence by building trust and alignment with clear, proactive communication about your plans, progress, successes, and setbacks.


Qualifications
  • 2+ years as a product owner or product manager, preferably with experience in digital subscriptions platforms and recurring payments.
  • A proven track record of critical thinking and problem solving in a fast-paced environment while maintaining strong attention to detail.
  • A collaborative spirit and ability to build strong partnerships across disciplines that result in better product outcomes.
  • Exceptional communication, writing, and presentation skills.
  • Comfortable using quantitative and qualitative data to identify user needs and inform solutions.
  • Experience shaping product methodology, technical solutioning, and the software development process, particularly as it relates to payment services.
  • Experience using industry standard software such as Microsoft Excel, Google Docs, Jira, and Confluence.


The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

#washpostlife

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
Washington
DC
20036
US

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