Business Operations Analyst

Washington, DC
Sep 21, 2022
Oct 21, 2022
Full Time

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

AARP's Legal Counsel for the Elderly champions the dignity and rights of vulnerable Washington, D.C. seniors 60-plus, providing free legal and social work services to those in need - empowering, defending, protecting, and helping thousands of clients each year in many areas of civil law.

The Business Operations Analyst (BOA) serves as the point of contact for operational support for Legal Counsel for the Elderly (LCE). The BOA works with and under the supervision of the LCE Director, Finance and Operations to support the efficient operations of LCE programs and projects and also assists the Executive Director on special projects. The BOA takes a proactive role to leverage existing technology and evaluate new technologies and tools, troubleshoot technology issues and serve as a liaison to IT. The BOA is actively involved in overseeing purchasing, procurement and tracking of LCE business expenses related to office operations. The BOA plays a primary role in coordinating grant renewal requirements and deliverables for LCE's largest grants and also plays a coordinating role for outreach and volunteer recruitment, placement, activities and initiatives. The BOA serves as Record Custodian for the business unit.


  • Supports a business unit on a variety of projects, programs, and initiatives that are typically division-wide or enterprise-wide. Conducts research and summarizes information. Creates presentations and facilitates meetings. Analyzes and develops reports and provides recommendations. Tracks budgets and/or project/program activities. Organizes and maintains electronic records. Prepares and processes various forms.
  • Prepares and maintains records of incoming invoices. Validates accuracy. Resolves discrepancies and ensures prompt payment. Processes and verifies invoice coding of expenses, preparation of vouchers, and issuance of checks for payment.
  • Acquires equipment, services, supplies, and/or materials for the organization. Conducts vendor reviews and negotiates prices and terms. Develops and implements policies and procedures for the operation of purchasing activities.
  • Processes purchase requisitions, change orders, and requests for quotes to suppliers.
    Administers and controls the activities related to data planning and development for LCE specific databases and establishes policies and procedures as needed. Advises management on database concepts and functional capabilities.
  • Modifies or coordinates modification of database fields and elements as needed to support business need. Controls and monitors user access to the database. Plans, coordinates, and implements security measures to safeguard the database, when necessary. Develops and runs reports to support business requirements.
  • Collects, manages, and provides department/division reports. Produces and distributes scheduled reports. Supports and coordinates ad-hoc report requests. Manages data quality. Acts as a liaison with technology regarding maintenance of database systems. Provides support to various projects/analysis gathering data and presenting results.
  • Works with business users to determine and document application needs. Acts as a business liaison with IT and vendors to help facilitate and translate business needs into functional requirements. Participates in application implementation and development projects. Confirms applications meet business needs.
  • Provides end user training and assists with user information and reporting needs. Collaborates with IT to troubleshoot and resolve system problems.
  • Recruits, trains, develops, and deploys volunteers in accordance with organizational goals. Aligns volunteers' interests with organizational priorities. Supports volunteer needs and designs opportunities to maximize volunteer engagement. Ensures inclusion of volunteer perspectives in strategic planning. Collects and analyzes data to evaluate the progress of volunteer programs.


  • Bachelor's degree in business management or administration, project management, computer and information management, or a related discipline and minimum of 6 years experience or an equivalent combination of training and experience related to the duties of the position.
  • Requires superior computer skills and proficiency using MS Office Suite, especially Excel, and other business tools, as well as prior experience working with database systems and report design.
  • Prior project management experience desirable; must have exceptional organizational skills and the ability to manage multiple projects and tasks simultaneously within a continually changing environment.
  • Requires keen critical thinking, research and analytical skills.
  • Strong written and verbal communication skills needed.
  • Possesses superior interpersonal skills.
  • Knowledgeable of general office procedures and accounting processes.
  • Ability to handle sensitive and confidential information with excellent judgement and discretion.
  • In-office/open office environment with the ability to work effectively surrounded by moderate noise.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

Similar jobs