Communications Applications & Service Specialist

Location
Fairfax, VA
Salary
Commensurate with education and experience
Posted
Jul 22, 2022
Closes
Aug 08, 2022
Ref
STF11154
Industry
Education
Hours
Full Time
Communications Applications & Service SpecialistGeorge Mason University, Information Technology Services (ITS) - located on the Fairfax, Va., campus - invites applications for a Communications Applications & Service Specialist within the Enterprise Collaboration Office (EC). George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.Responsibilities:The successful candidate will be responsible for maintaining the University's unified communications with emphasis on telecommunications services and applications. Duties include but are not limited to unified communications system administration, application programming, configuration, training, and trouble resolution. This position provides customer support, coordination, and administrative project coordination for special projects in conjunction with University mandated move projects. The incumbent is also a part of a team responsible for telephony/collaboration ticket triage, which includes project coordination, technical customer consultations, needs analysis and assessments, problem resolution and recommendations.Required Qualifications:Associates degree in telecommunications or related field, or equivalent vendor training, or equivalent Unified Communications experience; or equivalent combination of education and experience;Provide consultation services on advanced telephony systems and applications;Must be proficient in working with a computer, and various telephony application databases;Must be able to recognize collaboration/telephony system performance issues and report appropriately;Demonstrates ability to provide training to clients on the use of unified communications including but not limited to telephony and collaboration features with the ability to document practices and procedure;The incumbent must be able to troubleshoot user problems, administer daily moves, adds and changes; andEffective interpersonal communications and customer service skills.Preferred Qualifications:Knowledge in managing order processing system software (2nd Nature);Knowledge of Calero/Pinnacle billing system;Familiar with Call Pilot and App Builder;Ability to adapt to new a unified communications software platform for programming all collaboration features; andFamiliar with collaboration tools such as Zoom and MS Teams.Salary is commensurate with education and experience.George Mason University is a great place to work where employees are given an opportunity to develop skills and expand horizons. We have tuition waivers; telecommuting (typically one day a week) and flextime schedules; facilities that will meet your physical fitness needs; and the campus environment is dynamic and ethnically and culturally diverse.

For full consideration, applicants must apply for position 09530z at https://jobs.gmu.edu; complete and submit the online application; and upload a cover letter, resume, and a list of three (3) professional references. References must include name, email address and phone number.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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