Operational Risk Manager

Capital One
Richmond, Virginia
Jul 21, 2022
Aug 19, 2022
Full Time
West Creek 3 (12073), United States of America, Richmond, Virginia

Operational Risk Manager

Do you want to be part of an organization that's dedicated to helping Capital One identify, manage and effectively mitigate risk - for our customers, our communities and our associates? As part of Operational Risk Management (ORM), you'll work with talented associates to provide oversight and effective challenge to ensure that our businesses effectively manage operational risk. This includes enabling our organizations to maintain a sustainable and holistic operational risk profile in order to deliver superior products while also protecting our customers. You'll also bring your unique perspective and experiences to help us be rigorous, curious and creative.

Operational Risk Management has quickly become a top focal area for our company and the financial services industry overall. The skills and experience obtained in this area are some of the most sought after in the market today. The Risk Program team is focused on developing risk management strategies, processes and tools to ensure our company effectively manages the business objectives and satisfies the regulatory requirements.

We are seeking a dedicated, disciplined, process professional who excels in a team environment. This individual will have experience in improving processes, identifying with the perspective of our customers, and be able to connect the regulatory environment to processes. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong problem solving skills, attention to detail, process/project management capability, and results driven are essential to succeeding in this role. This individual should feel comfortable working with quantitative and qualitative information and can move from the "grey" area to grounded recommendation in an organized and transparent manner.

Specific responsibilities include, but are not limited to:
Leading ongoing governance and integration for the operational risk measurement programs including policy updates, issue management, change management, MBR and industry engagement management
Providing project management and oversight for Assessment Program(s) execution to include - training, assessment monitoring, management reporting, etc.
Facilitating assessment governance and methodology consultative services to 1st line LOB
Performing Assessment reporting to key stakeholders, identifying trends, themes and ongoing monitoring of methodology results

The desired experience and skill set for the ideal candidate include:
Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics.
Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

Basic Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 3 years of experience in Process Management or at least 3 years of experience in Project Management

Preferred Qualifications:
  • Masters Degree in Business Management, Risk Management, Financial Analysis, Process Management, Project Management, Communications, Computer Science or Information Systems
  • Process Management (i.e. LEAN, Six Sigma), Compliance (i.e. CRCM, CIPP, etc.), Business Process Management
  • 5 years of experience in Process Management or Project Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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