Administrator I, Systems
- Employer
- Chenega MIOS
- Location
- Arlington, Virginia
- Posted
- Jul 21, 2022
- Closes
- Aug 19, 2022
- Ref
- 22533
- Function
- Administrative
- Industry
- Government and Public Services
- Hours
- Full Time
Summary
The Systems Administrator will provide maintenance and operational support for any physical/virtual servers (i.e. virtual servers compatible with government-owned virtual environments, including print servers, application servers, print queues, and Managed Print Server (MPS) Server/desktop application software), hardware, and software components that comprise the whole of the MPS solution, including any supporting/dependent infrastructures.
Responsibilities
Qualifications
Knowledge, Skills and Abilities:
#Chenega Worldwide Support, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program
The Systems Administrator will provide maintenance and operational support for any physical/virtual servers (i.e. virtual servers compatible with government-owned virtual environments, including print servers, application servers, print queues, and Managed Print Server (MPS) Server/desktop application software), hardware, and software components that comprise the whole of the MPS solution, including any supporting/dependent infrastructures.
Responsibilities
- Tier 1/2 Support Deploying solutions to cybersecurity vulnerabilities identified in the USAF print and FAX environments.
- Manage NIPRNET and SIPRNET Print Server environment, updates, and patches.
- Manage and maintain print server environments.
- Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel.
- Observe all service call procedures, including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
- Keep service management informed of potential customer issues if unable to resolve them.
- Participate as a full member of a service workgroup and contribute to the group's productivity.
- Demonstrate the required product proficiency by successfully completing the product training.
- Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
- Manage assigned parts, tools, and any other assets provided.
- Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
- Provide timely and courteous customer service to facilitate customer satisfaction.
- Meet and/or exceed all required standards, like customer notifications (ETA), response time, product repair hours, parts cost, first-time fix, and call-backs.
- Other duties as assigned.
Qualifications
- Associate degree in an IT-related field
- 2+ years of experience managing print servers on a DOD network
- Current IAT Level II certification
- Secret clearance required
- The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
Knowledge, Skills and Abilities:
- Experience with Nuance, Cleo-stream, and Center Web applications is a plus.
- Print Server Management experience.
- PC skills are required for this position.
- Skill demonstration required in IE Navigation, file saves and moves, and internet connectivity.
- Functional knowledge of Microsoft Operating Systems Windows and Microsoft Office Applications (Word and Excel) is required.
- Ability to use the PC/wireless devices for data entry, troubleshooting, and web access is required.
- Ability to successfully pass a drug screening, DMV, and background check.
- Ability to work overtime on an occasional basis.
- Ability to provide reliable transportation to service calls.
- Proven excellent customer service skills.
#Chenega Worldwide Support, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program