Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

AARP's Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP's social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security.

The Director, Business Operations oversees business operations in alignment with the strategy and planning of the department's goals and objectives. They direct the implementation of projects and process improvement opportunities and create plans for implementation. They develop and manage resource allocation for various projects; liaise with internal departments including finance, human resources, information technology, facilities, and others to accomplish operational needs; and collaborate with senior management to identify opportunities and to implement strategic and tactical plans to position the organization for success.

Responsibilities

• Collaborates with cross-functional teams on strategic and tactical business unit objectives. Identifies opportunities for efficiencies in organizational processes or programs and resolves challenges to optimize results. Identifies trends, resolves systemic issues across functions, and ensures strong communication within a matrixed environment.
• Provides data analysis and reporting to senior management. Represents the business unit on internal working groups. Develops, advises, supports, coordinates, and collaborates on special/ high-level strategic projects across the department/organization. Leads and collaborates with cross-functional teams on strategic and tactical business objectives and identifies opportunities for efficiencies in organizational process or programs and resolves challenges to optimize results. Organizes, problem solves, raises issues, and integrates initiatives, solutions, and actions for management.
• Oversees the successful implementation of a variety of projects and addresses operational challenges in support of the overall smooth business operations of the business unit/department.
• Supports business unit/department by providing administrative-level oversight on a variety of projects, programs, and initiatives that are typically division-wide or enterprise-wide as needed by the business unit/department.
• Partner with VPs and Executive Leadership to identify, define, and plan operational opportunities. Liaises with suppliers to ensure annual compliance and maintain good business standing. Assists in the development of backup and recovery plans for critical business systems and functions. Directs the sourcing and management of specific vendors and their activities as they relate to program design, implementation, and enhancements.
• Develops long-term goals and strategic and tactical plans to ensure continued success. Studies, analyzes, and monitors the organization's position within the industry. Coordinates and integrates division plans with the organization's business goals and objectives and with other internally-facing business units/departments. Communicates performance results with senior management. Advises and recommends strategies based on reviews.

Qualifications

• Completion of a bachelor's degree or higher in a related discipline or an equivalent combination of training and experience related to the duties of the position.
• 8+ years of progressively responsible experience.
• 3+ years experience managing teams.
• Ability to persuade, to negotiate, and to otherwise work effectively with others to gain respect and to build commitment to organizational goals.
• Demonstrated strategic thinking and planning skills and the ability to communicate strategic plans to others.
• Exceptional verbal and written communication with all levels.
• Ability to multi-task in fast pace environment.
• Strong working knowledge of Microsoft Word, Excel and Outlook.
• Exceptional customer service and diplomatic skills.
• In-office/open office environment; ability to work effectively surrounded by moderate noise.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.