Helpdesk Specialist
- Employer
- Chenega MIOS
- Location
- Boston, Massachusetts
- Posted
- Jul 20, 2022
- Closes
- Aug 23, 2022
- Ref
- 12440015
- Function
- Administrative
- Industry
- Government and Public Services
- Hours
- Full Time
Helpdesk Specialist
Boston, MA Join our Talent Network
Chenega Technical Innovations is currently seeking talented individuals to add to our Talent Network.
Position: Helpdesk Specialist
Summary: The Helpdesk Specialist will provide end user desktop support services for approved desktop applications.
Duties and Responsibilities:
Minimum Qualifications:
Chenega Corporation and family of companies is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
Join our Talent Network
Boston, MA Join our Talent Network
Chenega Technical Innovations is currently seeking talented individuals to add to our Talent Network.
Position: Helpdesk Specialist
Summary: The Helpdesk Specialist will provide end user desktop support services for approved desktop applications.
Duties and Responsibilities:
- Receive customer trouble tickets and service requests for desktop support.
- Respond to service requests, enter them into the ticketing system and acknowledge the request to the customer.
- Build new systems using the Army Gold Master (AGM) or the bulk imaging of approved operating systems, baseline software applications, and required security patches
- Install encryption systems used to protect the data of portable systems such as laptops
- Identify and install required drivers.
- Configure authorized end user and network devices to include computers, printers, laptops, scanners, and other hardware according to STIGs for networked devices.
- Analyze customer prepared requests for acquisition and life-cycle replacement.
- Manage (e.g. image, set up, distribute and track) lifecycle/service replacement equipment including desktops, laptops, monitors, docking stations and hot spots for the installation.
- Perform bulk imaging/configuration for 15 or more devices.
- Participate in RMF support.
- Mitigate all systems known to be at risk as determined by the Army Information Assurance Vulnerability Management (IAVM) process.
- Troubleshoot and resolve the service requests.
- Install, diagnose and correct problems with desktop software including, but is not limited to:
- Microsoft Office Professional
- Microsoft Outlook
- Internet Explorer
- Google Chrome
- Adobe Acrobat Professional
- Tumbleweed Desktop Validator
- Active Client
- Establish and troubleshoot network file shares, data protection systems and data backup and data transfer techniques.
- Ensure systems are configured in accordance with DOD published Security and Technical Information Guides (STIGs).
- Troubleshoot and resolve the service requests.
- Coordinate with other Desktop Support teams for support with any baseline applications and services, as well as all system imaging.
- Work with System Administrators and Database Administrators to install, configure, troubleshoot and support applications configured with a server-side License Manager or Relational Database Management System (RDBMS).
- Ensure no system changes are implemented without an approved change request from the Configuration Control Board (CCB).
- Contribute to SharePoint library.
- Follow all NEC policies, procedures and regulations.
- Maintain currency on technology and service capabilities.
- Assist users with identifying approved devices, reviewing specifications, acquiring and replacing their old devices.
- Devices to include computers, printers, laptops, scanners and other hardware.
- Support desktop operating systems like Microsoft Windows 10 using the ability to diagnose and correct problems
- Support Active Directory, and Networks to include:
- Add systems or users
- Reset passwords
- Diagnose login problems
- Identify the source of a problem as a group policy or network.
Minimum Qualifications:
- High School diploma/GED required
- Minimum 2 years' of Service/Helpdesk Support or related experience required
- Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD 8570.01-M and BBP 05-PR-M-0002. Acceptable certifications include A+ CE, CCNA-Security, Network+ CE, or SSCP.
- Must obtain Windows 10 certification within 90 days of start date.
- Background check with the ability to obtain Secret Clearance
Chenega Corporation and family of companies is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
Join our Talent Network