Jr Help Desk Technician

Summary

The Jr. Help Desk Technician will provide expert advice and support services in IT business technologies.

Responsibilities

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
  
• Build rapport and elicit problem details from help desk customers.
  
• Identify, diagnose, and resolve level one problems for users of the software and hardware, LAN and WAN, VPN, the Internet, and new computer technology; communicates solutions to end-users.
  
• Document, track and monitor problems to ensure timely resolution.
  
• Promote a very high level of customer satisfaction through proper telephone techniques and respond with an elevated level of urgency to user problems.
  
• Correct any application issues, solve network and security problems and identify common PC software and hardware problems.
  
• Provide hardware support for end-user equipment, such as installing replacement hardware or upgrading hardware.
  
• Assign user-name, password, and access right permissions for multiple proprietary applications, as well as client software.
  
• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
  
• Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors, and other peripherals.
  
• Other duties as assigned.
  

Qualifications

• High school diploma or GED required
  
• 1+ years of relevant experience required
  
• CompTIA Security+ or government-approved equivalent certification in addition to Microsoft Certified IT Professional (MCITP) on Windows 7 is required
  
• A combination of additional experience, education, and training may be used in lieu of formal education and/or certifications Background check required
  
• Background check required
  
• The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
  

Knowledge, Skills and Abilities:

• Windows 10 certification is preferred
  
• Must be well organized, an effective communicator at multiple levels and able to grasp system concepts and communicate their applications
  
• Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks
  
• Ability to manage multiple projects with time-related constraints in a fast-paced contract manufacturing environment
  
• Speak effectively before groups of internal and/or external customers or employees.
  
• High level of integrity and accountability
  
• Ability to travel
  
• Ability to obtain a Secret clearance
  

Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.

#Chenega Systems, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program