Personnel Assistant

Location
Bethesda, Maryland
Posted
Jul 20, 2022
Closes
Aug 24, 2022
Ref
21760
Function
Administrative
Hours
Full Time
Summary

This postition is On-Call

The Personnel Assistant shall support the Naval Surface Warfare Center, Carderock Division (NSWCCD) by verifying the identity and eligibility of authorized DoD beneficiaries for issuance of CAC and DoD identification cards.

Responsibilities
  • Process CACs in accordance with (IAW) DoD/Department of Navy (DoN) regulations.
  • Determine eligibility, issuing, and retrieving/returning CACs as applicable and destroying non-CAC identification cards as applicable.
  • Enroll CAC office customers in a queue management system.
  • Serve as a verifying official on DEERS/RAPIDS terminal and ensure inputted data for accuracy.
  • Assist customers with questions concerning identification card eligibility, application requirements, and DEERS and telephone inquiries.
  • Return failed or retrieved CACs to DMDC within 15 days.
  • Verify and update customer personnel data IAW DoD, OPNAV, BUPERS, and other references, instructions, directives, and policy.
  • Perform customer services, including but not limited to PIN resets, verifying, and updating PKI certificates.
  • Ensure DEERS updates are performed as soon as possible.
  • Provide Navy Identification Card Administration (ICA) services as necessary to ensure the timely and accurate distribution and retrieval of identification cards.
  • Initiate CAC requests and distribute CACs and PINs upon receipt.
  • Verify the identity and eligibility of authorized DoD beneficiaries and issue DoD identification cards.
  • Ensure the appropriate security personnel are immediately notified of any unauthorized or unsafe acts.
  • Maintain RAPIDS equipment within the physical parameters and configurations established at the time of installation.
  • Perform printer maintenance as stated in the Maintenance and Cleaning Procedures, located in the Verifying Officials Information System (VIOS).
  • Implement work control procedures to permit tracking and reporting of work in progress.
  • Participate in site inspections.
  • Shall perform inventory checks weekly and provide a report.
  • Complete Chenega and Navy required trainings as required.
  • Complete timesheet daily in the company's time recording system.
  • Other duties as assigned

Qualifications
  • High school diploma or GED required
  • 1+ years of experience in a customer service oriented environment
  • 1+ years working experience of standard office equipment, like computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems
  • 1+ years of experience in HF background in either of the following disciplines: Military Pay, Military Personnel, Travel Claims, or Navy Transportation
  • Substitutions for HR background can be from similar experience gained in either the private sector or other federal agencies
  • Background check required with the ability to obtain interim secret prior to start
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief

Knowledge, Skills and Abilities
  • Must have ability to work on an on-call basis with 2 to 24 hours' notice.
  • Must complete all mandatory training courses to use the RAPIDS/DEERS equipment as defined in DoD policy.
  • Minimum of 1 year working knowledge of Microsoft Office Products, (i.e., Word, Excel, and Power Point).
  • Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken regarding military members entitlements, allowances, and collections.
  • Ability to interact with executives, staff, and visitors with a high degree of professionalism.
  • Possess excellent organizational skills.
  • Ability to handle multiple assignments concurrently, balancing priorities to meet deadlines.
  • Possess strong problem-solving skills.
  • Ability to self-start and work independently or as a team.
  • Ability to travel up to 10%.

Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.

#Chenega Analytic Business Solutions, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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