Principal Process Manager - Business Banking Risk Controls

Capital One
McLean, Virginia
Jul 16, 2022
Aug 11, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Principal Process Manager - Business Banking Risk Controls

As a Business Banking Principal Process Manager (Risk Controls, Standards, Policies and Procedures) at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer every time. The Process Manager Associate will play a key role in delivering processes that impact the company's bottom line. In this position, you will contribute immediately while strengthening your process management best practices.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:
  • Support Line of Business Risk Governance program
  • Build line of business controls, monitoring, testing and reporting
  • Support communications and change management for related work assignments
  • Drive forward our well managed agenda to promote adherence to LOB standards, policies and procedures
  • Lead, own and support oversight of other various process improvement work and collaborating with teammates on larger initiatives as assigned
  • Analyze data for accuracy and risk assessments
  • Collect data and information and use analytics/ reporting to provide transparency to control owners, sales operation managers and senior leadership/executives
  • Track and resolve process breakdowns in relationship to work assignments
  • Lead change control efforts at the process level to ensure impacts are appropriately assessed, documented and implemented
  • Covers compliance and operational risks and responsible for developing risk management strategies
  • Act as a liaison between Business Banking and external departments such as Legal, Risk & AML
  • Position requires strong judgment, problem solving, job specific skills, communication and leadership

Basic Qualifications:
  • High School Diploma, GED or Military experience
  • At least 1 year of experience in G-Suites
  • At least 2 years of Process Management or Risk Management or Audit experience

Preferred Qualifications:
  • Bachelor's Degree
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
  • 3+ years of experience in Compliance or Risk Management
  • 3+ years of experience in Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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