Helpdesk Specialist

Location
Natick, Massachusetts
Posted
Jul 15, 2022
Closes
Aug 19, 2022
Ref
22344
Function
Administrative
Hours
Full Time
Summary

The Helpdesk Specialist will provide end user desktop support services for approved desktop applications.

Responsibilities
  • Receive customer trouble tickets and service requests for desktop support.
  • Respond to service requests, enter them into the ticketing system, and acknowledge the request to the customer.
  • Build new systems using the Army Gold Master (AGM) or the bulk imaging of approved operating systems, baseline software applications, and required security patches.
  • Install encryption systems used to protect the data of portable systems, like laptops.
  • Identify and install required drivers.
  • Other duties as assigned.

Qualifications
  • High School diploma or GED required.
  • 2+ years of Service/Helpdesk Support or related experience required.
  • Must have Baseline and Full Computing Environment Certifications for IAT-I IAW DoD 8570.01-M and BBP 05-PR-M-0002 CompTIA certification before start date.
  • Acceptable certifications include: A+ CE, CCNA-Security, Network+ CE, or SSCP.
  • Must obtain Windows 10 certification within 90 days of start date.
  • Secret clearance required.
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief.

Knowledge, Skills and Abilities:
  • Security+ CE certification preferred.
  • Strong communication skills, both written and oral.
  • Strong customer service and excellent interpersonal skills.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

#Chenega Technical Innovations, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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