Director of Operations
Location field must contain 'city, state' or a zip code to perform a radius search (eg, Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (eg, Houston, TX ) Aegis Living Director of Operations Seattle , Washington Apply Now Are you an aspiring leader in luxury hospitality or high-end senior living? Do you want to take your career to the next level by contributing to a beautiful Seattle Assisted Living and Memory Care community? Our Madison community, located in the beautiful Capitol Hill area of Seattle, is looking for it's next Director of Operations who can bring their servant-leader mindset, financial acumen and heart for care to this amazing team.As leaders in one of the fastest-growing industries in America, Aegis Living is positioned to fulfill the robust needs of America's aging baby boomers. With one in five people entering retirement age in 2035, we are preparing for the baby boomers who are technologically advanced and who will expect personalized care. Aegis has 34 existing communities scattered across the West Coast. We are a 24 year old company with plans to double in size within the next 10 years.Our Communities are advancing the art of luxury Assisted Living and Memory Care. At Aegis Living, we are united by our passion for service. We strive to create a lifestyle for our residents that is vibrant, joyful and unexpected, creating an environment where standards are high. We expect excellence in service to our residents and families as well as our employees. By creating a supportive workplace for our staff, we in turn, better serve and support our residents and families.ABOUT THE POSITION:As our Director of Operations (DO), you will have an opportunity to master all operational aspects of the business in preparation to become a General Manager within two years. You will partner closely with the General Manager in support of effective employee management and promoting solid financial performance. The Director of Operations will help ensure fulfillment of our commitment to provide residents with excellence in quality within an upscale senior living environment unequaled in the industry.The DO will report directly to the General Manager and will partner to operate an inspiring and professional property that reflects excellence and an "above the line" creative environment. They will provide visible, proactive leadership in creating and maintaining the highest standards of customer satisfaction relating to resident care, facilities, food service, life enrichment activities, housekeeping and staff interactions.Duties and responsibilities of the Director of Operations include the following in partnership with the General Manager:Responsible for the financial performance of the community, operating within the approved budget, meeting and ideally exceeding established performance outcomes and company targeted operating income.Foster a strong, cohesive team environment that builds confidence and strong morale among staff and high staff retention.Lead the marketing and positioning of the community through personal involvement with strategy and sales initiatives.Create the focal point for senior living in the area through clearly communicating the image and brand of the company.Build positive service-focused relationships with residents of the community, their families and staff members.Ensure compliance with state and other government regulations.Hire, develop and retain high quality multi-functional teams.Required Skills, Experiences and Competencies:Heart for Care: Experience or Strong Desire to provide care to residents and monitor thier well being, understanding changes in condition that need to be addressed and/or communicated to families.Sales skills: Understands the sales process from generating prospects, using analytics & closing agreements.Financial Acumen: Understands how to manage both top-line results and expense control. Strategically manage pricing to consistently accomplish business goals.Operational Excellence: Demonstrates operational excellence by applying company standards while holding the team accountable.Industry experience includes, but is not limited to:2+ years as a top performing leader in senior living or luxury hospitalityExperience hiring, developing and retaining large teams of 75+Strong and Compelling Leadership:High Judgement and Diplomacy: Seeks diverse perspectives and critical input, manages an appropriate sense of urgency with the team motivating them to perform at a higher level.Servant Leadership & Aegis Culture Fit: Is mission-oriented and purpose-driven. Demonstrates a joy in serving others. Is a humble, compassionate and authentic leader. Tenacious in reaching ambitious goals and driven by success for the company. Loves learning and always seeks self-improvement.Hires and Develops the Best: Demonstrated success in selecting, developing and retaining large teams of quality front-line staff. Hires caring, talented and motivated people, inspiring them to deliver their best.