Mid-Level IT Specialist/Help Desk Technician

Buchanan & Edwards
Washington, DC
Jul 06, 2022
Jul 10, 2022
Full Time
Overview: Growth requires a strong foundation, and at Buchanan & Edwards, our people are our strength.They are the foundation for building the next generation of innovative IT solutions, revolutionizing the industry, and solving the nation's most critical challenges. Let Buchanan & Edwards help you unleash your potential and reach your goals. The Help Desk Technician will perform IT support duties and related problem solving using desktop IT skills, demonstrating IT desktop experience, good judgement, and initiative. Clearance: Top-Secret Clearance Responsibilities: Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environmentsDetect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failuresProvide users with information, guidance, and instruction on use of desktop and portable computer hardware and softwareAnalyze and assess customer service requests and provide prompt technical solutionsConduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer productsPrepare progress/status reports and submit to team leads as requiredUtilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate mannerIdentify and document areas for process improvementsContact and effectively communicate with users by telephone, electronic communications, or in personPrepare equipment for reuse or surplus of property actionsProvide technical support for customers assigned to remote locations as requiredPerform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripheralsCoordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locationsAbility to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment Qualifications: Active Top Secret ClearanceAA/AS degree3 years of general experience in data communications or computer systems imcluding 1 year of demonstrated specialized experienceDemonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printersBachelor's degree in discipline with one-year experience or equivalent with five years of experienceIT Certifications applicable to desktop and mobile computer support desired Experience providing excellent customer service Buchanan & Edwards, Inc. (BE) is an Information Technology and Professional Services consulting firm located in Arlington, VA. BE is a diversified high-technology services company, providing government, commercial and nonprofit agencies technology solutions and organizational management services to ensure mission success. Serving the federal sector since 1998, we base our solutions on an in-depth understanding of our clients, their mission and the unique challenges they face. BE is the winner of the 2015 Microsoft US Federal Solution Partner of the Year award, a 2015 and 2016 Washington Post Top Workplace and has been an Inc. 500/5000 awardee for six consecutive years. Buchanan & Edwards, Inc. is dedicated to fostering, cultivating and preserving a culture of diversity and inclusion. We are committed to crafting a workplace that endorses creativity and innovation, and promotes engagement through open communication, acceptance of new people and ideas, and a supportive team dynamic. Buchanan & Edwards, Inc. is an equal Opportunity Employer-Minorities / Women / Veterans / Individuals with Disabilities / Gender Identity / Sexual Orientation. Buchanan & Edwards is an E-Verify employer. #CJ