Account Manager - Service/Repair

TK Elevator
College Park, MD
Jun 28, 2022
Jul 08, 2022
Full Time
The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Account Manager - Service/Repair based in Washington, DC.Essential duties and responsibilities: Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants Includes building relationships in BOMA and other associated groups Develops capital plans for customers to address their short- and long-term building needs Maintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate Keeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations. Uses company-provided sales management software Maintains a strong understanding of TK Elevator, its regional and company mission and objectives, ethical standards and code of conduct Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline Assists in A/R collection efforts to ensure prompt payment from customers Performs other duties as may be assigned Bachelor's Degree and 1-2 years of sales experience or training required; for candidates with 3+ years of elevator sales experience bachelor's degree is preferred Ability to read and interpret architectural and/or blueprint/drawings preferred Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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