Our Opportunity: Chewy's mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We are obsessed with meeting the needs of pets and pet parents and exceeding customer expectations through every interaction. Chewy's Customer Relationship Management (CRM) team is focused on scalable delivery of highly personalized messages to Chewy customers across Chewy's on and off-site marketing channels (email, push, Chewy.com, Chewy app, social media handles). We are looking for an experienced Associate Director, Product Management to join the CRM team in our Seattle, WA office. In this highly visible leadership role, you will shape & build tech-enabled customer engagement solutions that will be critical to Chewy's success. As a product leader, you will develop the vision, own the product roadmap and generate ideas for new capabilities while ensuring we continue to raise the bar for our customers. You will work cross-functionally across Product, Design, Technology, Merchandising, Customer Service, Operations, and Executive teams to create, build and execute the CRM product vision and roadmap. What You'll Do: Own, develop and communicate strategic long-term vision, build/buy decisions, and goals that drive strategies for our end-end Customer Relationship Management platform Think strategically and long-term; acquire a deep understanding of the pet industry and be the subject matter expert (SME) for CRM product and tech Set the product strategy, prioritize features, build consensus, and coordinate feature releases and internal/external communications Partner with software/data engineers, merchandisers, and business leaders to deliver the roadmap, measure success and communicate work across organization Identify risks and opportunities and drive accountability for goals and key performance indicators with cross functional partners Communicate product strategy and status to key stakeholders across Chewy; develop intake process for feature enhancement suggestions Utilize data to understand customer behavior/needs as well as business objectives; enable the team to transform that knowledge into product enhancements and new features What You'll Need: BA/BS degree in Computer Science, Business, Engineering, or similar discipline 8+ years of overall experience; 4+ years in product management in an engineering or business capacity Experience developing short and long-term product strategy, strong product management skills, defining and prioritizing product roadmap, defining detailed product requirements, building and leading cross-functional teams, and working at a fast pace to deliver results Proven track record of managing and executing large projects from start to finish, identifying and mitigating risks, manage multiple competing priorities, high attention to detail and situational fluency, ability to influence and motivate others, and perseverance to handle challenging business situations and make trade-offs at all levels of management Strong ownership, urgency and drive, and build culture of experimentation, learning and innovation Strong written, verbal, analytical and problem-solving skills Experience working in an agile software development environment leveraging Scrum; track record of building productive relationships with engineering leadership Position may require occasional travel Bonus: MBA or Master's degree in computer science, Business, Engineering, or similar discipline Strong understanding of Pet Care Industry and recent trends In depth experience and understanding of CRM systems and solutions Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR@chewy.com. To access Chewy's Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).