Help Desk Technician

The Squires Group
Gaithersburg, MD
Jun 24, 2022
Jul 09, 2022
Full Time
Overview : In business for more than 20 years, our client is a trusted partner in IT Support. They have an opening for a Help Desk Technician to work REMOTE supporting customers in various locations around the country. Ideally, candidates will live in DC/MD/VA, Columbus, OH, Chicago, IL, or Minneapolis, MN for an occasional onsite visit. This is a very fast-paced role, where you never know what the next phone call may bring. If helping companies and people solve their IT needs gives you a rush, please apply! This is a direct hire role. Per our client contract, candidates must be US Citizens able to pass a background check. Responsibilities : Provide desktop, server, networking, and application support remotelyAnswer incoming support callsRespond to tickets that have been assigned to you Qualifications : 1 + years of experience and knowledge of the following:Desktop configuration - printer install, drive mapping, data transfer, Windows 7/8/10/11 configuration, installation of 3rd party softwareAntivirus/anti-malware setup, monitoring, maintenance and remediationPeripheral set up - monitors, printers, phones and docking stationsActive Directory - password resets, domain user account creation, security group managementOffice 365 - user creation, license management, Exchange Online, SharePoint, Teams, MFAMicrosoft Office Suite installation, configuration, and troubleshootingRMM Tools and PSA system experienceGreat customer service skillsAbility to work and manage your time efficientlyPer our client contract, candidates must be US Citizens able to pass a background check Preferred Qualifications:MSP experience is a huge assetFamiliarity with common line of business applications including but not limited to: Quickbooks, Adobe Creative Cloud Suite, Duo MFA, NetExtender, OpenVPN, Ring Central : Check out our Referral Program!The Squires Group will pay you up to $3000 for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.

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