About usAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental(R) brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. A luxurious hotel destination at The Wharf on DC's Waterfront, the InterContinental Washington DC - The Wharf is the newest addition to the reimagined Wharf neighborhood bringing sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington DC - The Wharf enjoys the most incredible waterfront views of DC Steps away from America's political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river's edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting. Featuring Moon Rabbit, a contemporary Vietnamese restaurant by Chef Kevin Tien with a unique and complex menu, as well as a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.Your day to dayAs Assistant Front Office Manager you'll provide supportive functional assistance to all departments, and acts as a key communication link with guests. DUTIES AND RESPONSIBILITIES * Ensures that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such.* Reviews the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.* Reviews weekly work schedules in accordance with staffing guidelines and labour forecasts. Adjust schedules throughout the week to meet the business demands.* Performs the Night Audit, if necessary, and generates all related reports. * Assists the Front Office Manager/Guest Relations Manager in the Communication of expectations to the Associates through:* Departmental Orientation* Job Description & Task List by Classification* The Designated Trainer Program* Performance Appraisal/review Process* Development of Associates* Monthly Departmental Meetings* Conflict Resolution/Progressive Corrective Action* Pre Service Meetings * Manages and directs Front Desk, Concierge and Bell/Door Colleagues.* Supports and assists Front Office personnel and all departments at during the overnight period. * Works closely with Housekeeping and Engineering departments to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.* Communicates to the Front Office Manager/Guest Relations Manager all information likely to be of interest to them such as the expected arrival and departure of VIP's and all other pertinent information * Reacts to situations to ensure guests receive prompt attention and personal recognition through out the hotel.* Responds to guest needs and resolves related problems.* Ensures VIPS's and key guest receive special attention.* Ensures that all VIP's are pre-registered according to standards. * Conducts pre-shift briefing with all staff and reviews all information pertinent to the day's business. Provides leadership to Front Office and other departments in absence of daytime Management.* Inspects grooming and attire of staff; rectifies any deficiencies.* Monitors performance of all overnight staff in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectifies any deficiencies with respective personnel.* Monitors the hotel front entrance and resolves any congested or sensitive situations. * Monitors and ensures that express check-outs are processed through the system correctly in accordance with hotel check-out standards.* Monitors and maintains service delivered according to the Policies and Procedures Manual.* Monitors the staffs' interaction with guests, ensuring prompt and courteous service; resolves discrepancies with respective personnel.* Communicates fire, emergency and health and safety procedures in conformance with the laws having jurisdiction.* Performs related duties and special projects as assigned.* Support Security Team in daily/nightly operations and reportingWhat we need from youQUALIFICATIONS AND REQUIREMENTS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. Qualifications:Essential:1. Two (2) years experience as Front Office Manager or Assistant Front Office Manager in a 4 or 5 star hotel. 2. Five (5) years experience in Front Office of a 4 or 5 star hotel.4. Ability to provide legible written communication to a high standard.5. Familiarity with yield management and cost controls.6. Proven success with employee relations' skills and ability to implement and maintain standards. Skills: Essential:1. Ability to enforce hotel's standards, policies and procedures with Front Office Associates2. Ability to forecast accurately. 3 Ability to prioritize and organize work assignments and delegate work.4. Ability to direct performance of staff and follow up with corrections where needed.5. Ability to lead and motivate staff and maintain a cohesive team.6. Ability to identify departmental training needs and arrange for such training to be provided.7. Ability to be a clear thinker, analyze and resolve problems exercising good judgment.8. Ability to focus attention of details.9. Ability to input and access information into on site computer systems.10. Ability to remain calm and courteous with demanding/difficult guests and/or situations.11. Ability to perform job functions to standards under pressure 12. Ability to ensure security and confidentiality of guest and hotel information.13. Ability to work independently and without supervision. What we offer We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work. Not Applicable for Colorado Applicants