Senior Field Application Engineer

NI (National Instruments)
Annapolis, MD
Jul 01, 2022
Jul 08, 2022
Engineer, IT, QA Engineer
Full Time
Job DescriptionObjective of the Role NI's Field Application Engineers demonstrate the highest of technical aptitude and professional engineering skills while contributing to key accounts and company strategy. They generate and execute on technical demand while becoming trusted technical advisors for key customers. This is a unique role that requires not only technical leadership, but also strong interpersonal and relationship development skills, customer-facing experience, business acumen, and personal drive.Position OverviewThe best NI Field Application Engineers effectively balance their time between face-to-face technical interactions with target customers, technical activities, and providing insight and feedback as the voice of the customer. Field Application Engineers serve as highly trusted technical consultants in the Aerospace/Defense Industry, allowing them to influence the technical direction of target accounts and NI to ensure mutual customer and NI long-term success. They inspire NI internal technical stakeholders and customer engineers to action through leading and coordinating technical strategy and activities to achieve co-authored technical objectives for top accounts. They stay in tune with industry trends and the NI technology roadmap to recommend approaches for customers' current and future technical needs.Quick SummaryNI Field Applications Engineers spend most of their time:Building key technical relationships at top accounts demonstrating great technical credibility increasing customer technical confidence in NIUnderstanding and assist in creation of customer technical requirements.Provide recommendations on software architectures, hardware while helping understand the next steps to ensure successCollaborating with the NI Account Manager(s) as part of an account team to lead development and execution of the account technical strategy providing insight to the overall account strategy and pipelineCoordinating with and informing internal technical stakeholders to execute on account technical initiatives and provide feedback to increase account successLeveraging industry, application area, and account knowledge to uncover and influence customer future technical needs and challenges generating further technical demand for NI products, services, and supportThis position is compensated by 80% base salary and 20% variable pay based on achievement of key sales objectives.Key Performance Objectives Achievement of key sales objectives for assigned account(s)tied to generating technical demand, account strategy success, and account(s) annual quota attainmentUnderstand target customers' business drivers to generate technical demand by understanding the customer's primary business initiatives and direction. Demonstrate a customer-focus mentality through understanding the customer's known and unknown technical challenges while providing technical guidance that leverages the strengths of the NI platform. You should learn and align on current challenges and approaches in the first 3 months and be a significant driver for current and future approaches by the end of your first yearEstablish a cadence and healthy rapport with the NI Account team driving account technical strategy by actively contributing to overall account strategies, assisting with incorporating them into an account plan, executing on customer technical engagements in both pre- and post-sales capacities, coordinating with other technical resources and R&D as additional technical expertise is needed. Within the first 6 months, establish account technical objectives and activities plan with key measures. Align technical activities with overall account plan enabling you to self-direct your activities to achieve key support objectives and understand your role in joint engagements with the account teamDevelop strong customer relationships to become a technical trusted advisor through establishing a specific plan to develop a strong technical presence within the account(s) by visiting key technical contacts weekly and building contacts at multiple levels within the account organization. Contact and/or meet with existing customers to evaluate open engagements and anticipate future needs. After 12 months clients should view you as a trusted technical advisor on industry trends and NI platforms.Develop and apply industry, application, and NI platform knowledge being a technical expert in NI software and hardware platforms for your account(s), develop familiarity with 3rd party and competitors' products to understand NI platform's differentiation, advise of the latest industry trends, and recommend and implement NI platforms to enable customer success. By the end of the first year, you are expected to have taken all relevant NI hardware classes and achieve your Certified LabVIEW Developer (CLD) and Certified TestStand (CTD) certifications.Provide customer feedback and industry insight influencing NI technical direction by being the voice of the customer for top accounts in Aerospace and Defense technologies, sharing knowledge on customer and industry expectations and current experience with the NI platform to R&D and Marketing for evolving the NI platform, shaping NI's Semiconductor go-to-market approach, and influencing NI product roadmaps. By the end of the first year, you should have gained sufficient account and industry acumen to provide tangible and valued insight and feedback to key R&D and Marketing stakeholders.Basic QualificationsBS degree in STEM (Science, Technology, Engineering or Mathematics)5 years of Test and Measurement industry experience3 years of software programming experience2 years of experience in RF Fundamentals and MeasurementsWilling and able to travel - Regionally to Austin, TX up to 25% of timePreferred QualificationsDegree concentration in electrical or computer engineeringAdvanced skill in at least one of the following programming languages: LabVIEW, .NET, Python, C++English Language Competency and effective oral and written communication skillsSkill in choosing and applying software design patterns and Software Engineering concepts5 years of NI LabVIEW and NI TestStand development experience, including developer certifications5 years of experience developing and supporting Automated Measurement Systems5 years of experience in RF Fundamentals and MeasurementsKnowledge of RF in Radar and Electronic Warfare technologiesExperience with NI PXI and Modular Instruments including RF, mixed signal and digital technologiesVertical domain experience with common aerospace and defense testing methodologies, experience writing test cases and general aerospace and defense application workflow2 years in a customer-facing roleExperience contributing to organization, account, or engagement strategiesAble to integrate business, operational, and interpersonal considerations into technical engagementPlease note that pursuant to a government contract, this specific position requires US citizenship status.?About Us Why NI? There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success. The people : We're looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances. The ideas : What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality. The technology : With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.We've long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.No matter your career path, we're here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.Are you up for the challenge of helping shape humanity for the next 100 years? If so, let's get started, and let's Engineer Ambitiously together.NI is an equal opportunity and affirmative action employer, committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

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