IT Operations Technician, Helpdesk support

Upper Marlboro, MD
Jul 01, 2022
Jul 09, 2022
Full Time
This is an onsite position and the shift is Fri - Mon - 6 AM to 4:30 PM Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees. Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk support and backend monitoring of systems and applications, just to name a few.This is an onsite position. You will be working with one other Support Technician.A day in the life Protects our Brand and competitive advantage by ensuring that customer /other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls / practices are implementedMentors Technician 1s and peers on security best practices, including Nordstrom specific security standards and policiesUtilizes daily work management systems data to prioritize backlog of work, and communicates identified issues/changes to leadershipIdentifies why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutionsDemonstrates understanding and consistently delivers within the target SLA's for the specific areaDemonstrates understanding of Project Management best practices. Adheres to scheduled work timesYou own this if you have 1+ years' experience in a service management industry1+ years' tech support experience1+ years' experience troubleshooting, testing, or repairing technical equipment.4 year degree in related field preferred or equivalent experience How we workWith others. We leverage a robust set of virtual collaboration tools facilitating effective engagement among remote workersWith transparency. We encourage open dialog and discourse. We actively work to break down silosWith agility. We believe in leveraging methodologies focusing on individuals, interactions, collaboration and responding rapidly to changeWith open minds. We are committed to creating a diverse culture where people are free to voice their views and suggest creative solutionsWith pride. We value investing in people, growing careers, embracing diversity, inclusion, belonging and Nordstrom Core ValuesCustomer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and Extending OurselvesWe've got you covered We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, matching for charitable giving, employee stock purchase plan, and much more depending on your role.We are an equal opportunity employer committed to providing a diverse environment.This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.JobTechnologyLocationUnited States-Washington-SeattleBusiness Group Headquarters

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