Program Manager - Financial Security

Washington, DC
Mar 28, 2023
Apr 27, 2023
Full Time

AARP Foundation works to end senior poverty by helping vulnerable people over 50 build economic opportunity. Our approach emphasizes equitable outcomes for populations that have faced systemic discrimination. We serve all people 50 plus and their families. Through vigorous legal advocacy and evidence-based solutions, and by building supportive community connections, we foster resilience, advance equity and restore hope.

The Benefits Access team works to drive older adult participation in a range of safety net and worker benefit programs with the goal of increasing financial security. We do this by raising awareness of programs, easing enrollment barriers and maximizing the length of time and amount of benefits received. We take a user experience, human-centered design approach to solution development and fund innovative, evidence-based solutions implemented by community-based organizations in addition to developing our own AARP Foundation offerings.

This Program Manager will develop and scale programs that help older adults with low incomes across the US maximize their non-wage income including public benefits and tax credits. Many existing federal and state assistance programs go underutilized by older adults due to lack of awareness, complicated application processes, and stigma or misinformation. You will tackle these challenges head on. For older adults who are working or seeking employment, this includes receiving tax credits, such as the Earned Income Tax Credit, and accessing benefit programs, such as Unemployment or Paid Family Leave . For those no longer working due to disability or retirement, this includes removing barriers to participation for Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI). You will manage and grow AARP Foundation's current offerings while also developing a multi-year strategy that identifies the best new opportunities for impact. You will leverage research, partnerships, grantmaking, human centered design and lean start-up practices to co-create scalable new offerings that help older adults participate in assistance programs that help to create financial stability. You will collaborate extensively across the organization to put much needed dollars back into the pockets of older workers.


  • Develops and implements solutions.
  • Executes and evaluates existing programs to identify improvements and to measure outcomes.
  • Collaborates with program leadership in the development of long-term goals and strategic plans to ensure continued successful growth and scalability.
  • Uses existing data to identify program enhancements and identifies needed data and research to maximize insight and experience management.
  • Manages enterprise assets and budgets.
  • Project and process management.
  • Partner and stakeholder engagement (including volunteers, participants and program partners).
  • Reporting on program activities/outcomes.


  • Bachelor's degree or equivalent relevant experience; graduate degree in social entrepreneurship, business, or design a plus
  • Minimum of 5 years of experience with financial assistance safety net programs (i.e., EITC, SSI, SSDI) or innovative ways to support the financial security of low-wage workers
  • Experience creating, managing and building the capacity of a program or solution, especially within the social innovation/impact space
  • Interest and passion in understanding consumer motivations and behaviors, and applying user experience and/or behavioral science principles to drive action
  • Experience developing and managing a network of partnerships to help advance program goals
  • Demonstrated ability to measure and communicate/socialize impact of work product
  • Team-oriented and collaborative; passionately advocates and articulates opinions while maintaining flexibility to incorporate others' points of view
  • Interest in working with populations that experience systemic racism and discrimination

Additional Requirements:
  • Regular and reliable job attendance
  • Effective verbal and written communication skills
  • Exhibit respect and understanding of others to maintain professional relationships
  • Independent judgement in evaluation options to make sound decisions.
  • In office/open office environment with the ability to work effectively surrounded by moderate noise

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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