Member Service Representative

Laurel, MD
Jul 05, 2022
Jul 13, 2022
Accountant, Finance
Full Time
Job Summary/Company: Our client, a local federal credit union, is searching for Member Service Representatives to provide banking support to customers. These people will serve an important role in cross selling a full range of financial products, maintaining member accounts, and ensuring compliance with regulatory statutes. Qualified candidates will bring previous banking experience in a Teller, MSR, and/or Branch Representative role.

Full vaccination against COVID-19 is required for this position.
  • Serves as a primary contact for all potential, new and existing Members and services all share and loan requests
  • Performs teller duties and maintains teller standards
  • Interviews, evaluates and underwrites loan applications for all types of consumer and home equity loans
  • Cross-sells a full range of financial products and services to Members
  • Meets and maintains sales goals as determined by V.P. Branch Administration
  • Ensures proper identification and eligibility requirements of members by following Credit Union policies and procedures for member identification and follows established security measures to guarantee the confidentiality of our membership
  • Performs administrative and teller duties to support an outstanding level of member service, where timeliness, accuracy and follow-through are critical ensuring compliance with all company policies and procedures and Federal and State regulatory statues
  • Demonstrates proficiency with all required systems and ensures all entries are complete and accurate
Qualifications/Background Profile:
  • High school diploma or equivalency certificate required
  • At least one year of previous banking/credit union experience required
  • Ability to operate Microsoft Office applications (Word, Excel, PowerPoint) with proficiency
  • Must be able to travel and work variable hours and schedules (i.e., peak-time hours, weekends, etc.)
  • Must maintain Notary Public Commission for the State of Maryland


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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.