Program Analyst

Salem, Virginia
Jul 04, 2022
Jul 07, 2022
Full Time

Expertise in health care operations, develops and/or oversees the development of information related to facilities management, project management, accreditation standards and develops performance management tracking tools.

Extracts, analyzes and provides data to assess Environment of Care standards, compliance and programmatic effectiveness.

Designs programs for the area of assignment by analyzing the need for action, supplies, and materials.

Prepares a program plan, and provides ongoing advice and assistance in the program's implementation to improve the quality of care and Veteran health outcomes.

Has knowledge of Facilities Management programs to include space and projects, biomed, and to understand the inter­ relationship between facilities management its impact on the health outcomes of the Veteran populations served.

Familiarity with regulations and standards of regulatory and credentialing organizations that relate to hospital liability, patient safety, and standards of patient care.

Knowledge of various management techniques to include: statistical analysis, short and long-range planning, work measurement techniques, qualitative analysis, program planning, and computer data base management.

Knowledge of available data sources to include, VSSC, Fileman, VISTA, and Pyramid Analytics.

Understands how available data can be translated into actions in relation to life safety and environment of care metrics and compliance.

Provides relevant administrative data to identify, quantify, and resolve organizational problems.

Integrates software applications by: (I) evaluating the unique needs of the specific services in conjunction with the capabilities of the software and coordinating any required modifications; (2) reviewing the effectiveness of the systems and procedures to assure optimum benefit to Facility Management; and (3) troubleshooting when functionality is compromised by determining the cause of and/or the solution to the problem.

Using the applicable software manager menu systems and tools, develops, modifies and tests components specific to fields and data that individualize/customize applications to user roles/needs while maintaining integrity among multiple software packages.

Provides for the maintenance and updating of site parameters and site-specific files to ensure proper functioning of complex, interrelated and interdependent software applications.

Assists the program directors and other management officials in resolving difficult and complex problems which may be confined to a single program or extended across several programs.

Must anticipate program design and implementation and evaluation activities, educational, procedural, and functional problems associated with implementation of the programs and design structured processes to facilitate efficient workflow between and within the Facilities Management Service.

Serves as the knowledge expert for data analytics, administrative software, and provides the Health Care System staff with consultative support.

Consults and advises all levels of employees including the highest levels of management, on methods and means to make health care operations and processes more effective and efficient.

Performs other directly related duties as assigned.

Work Schedule: Monday - Friday, 7:45am - 4:30p.

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Position Description/PD#: Program Analyst/PD022890
Relocation/Recruitment Incentives: Not Authorized


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2022.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in developing, accumulating, and analyzing a variety of statistical data; gathers information, identifies, and analyzes issues and develops recommendations to resolve substantive problems of effectiveness and efficiency of operations. Experience using of various commercial off-the-shelf computer software used in business and program analysis (e.g., Word, Access, excel, etc.). Maintains various records, files, and data bases pertaining to assigned programs or projects. Conduct research on a variety of documents to gather, correlate, analyze, determine, and recommend solutions. High degree of knowledge in preparing and directing preparation of correspondence, reports, and presentations to effectively present findings and recommendations in a comprehensive manner. General knowledge of building codes and regulations as it applies to health care buildings. Advanced administrative skills and experience as a liaison between different departments.
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree? This education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. TRANSCRIPT(S) MUST BE SUBMITTED IF EDUCATION IS BEING USED TO QUALIFY. CONFERRAL OF DEGREE(S) EARNED SHOULD BE PRESENT ON TRANSCRIPT(S). UNOFFICIAL TRANSCRIPT(S) OK. FAILURE TO DO SO WILL DISQUALIFY YOU FROM FURTHER CONSIDERATION.
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 2 years of graduate education.
You will be rated on the following Competencies for this position:
  • Analysis and Problem Solving
  • Data Management
  • Database Management Systems
  • Information Management
  • Organizational Performance Analysis

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The physical demands are minimal requiring only moderate amounts of walking, standing, bending or stooping.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

This job opportunity announcement may be used to fill additional vacancies.

To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a VA job announcement includes language requiring applicants to be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply to this Job Announcement. VA may request information regarding your vaccination status, if selected, for the purposes of implementing other workplace safety protocols, such as masking, physical distancing, testing, travel, and quarantine.

Due to COVID-19, VA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement. Management officials will provide information about returning to the official, pre-pandemic worksite, when applicable. At that time, you may be eligible to request to continue to telework depending upon the terms of your organization's telework policy and the duties of the position.