Duties

• Serve as Supervisor for the Outreach and User Support team responsible for providing consultations, customer service and customer training for products and services.
• Leads the strategic planning, development, and operational direction and oversight of outreach and user support services;
• Administers a consultation and on-site training program which will provide technical support and best practices direction for FDLP member depository operations.
• Develops and implements business processes and improved, updated operating methods to facilitate the satisfactory completion of the work performed.
• Establishes and implements policy direction for the Outreach and User Support team. Plans overall work o9f the team, setting priorities and establishing objectives.
• Restructures and reorients the long-range goals and objectives of FDSS to more effectively and efficiently provide consulting, training, and support services to the depository library community.
• Attends professional conferences and meetings to maintain and enhance level of knowledge related to the library community needs and operations fo the FDLP.

Requirements

Conditions of Employment

• U.S. Citizenship is Required.
• Selectee may be required to serve a one year supervisory probationary period
• Selectee must be able to obtain and maintain a public trust security clearance..
• Individuals joining GPO are required to provided their current COVID-19 vaccine status to GPO Medical Services prior to their entry on duty date.
• GPO employees that that work at a GPO or customer facility and are not fully vaccinated against COVID-19 are required to participate in the Agency's weekly COVID-19 screening/testing program.
• Selectee must successfully pass pre-employment prior to appointment.
• Males born after 12/03/59 must be registered for Selective Service.

Qualifications

To qualify for the Supervisory Librarian, PG -1410-14, you must meet the following requirements:

BASIC EDUCATION REQUIREMENT:
All librarians must meet a Basic Educational Requirement of professional education in library science or possess equivalent experience and/or education as shown below.

A. I have a completed 1 full academic year of graduate study in library science in an accredited college or university, in addition to completion of all work required for a bachelor's degree.

OR

B. I have a total of at least 5 years of a combination of college-level education, training, and experience. To qualify on this basis, the applicant must show conclusively that the education, training and experience provided a knowledge and understanding of the theories, principles, and techniques of professional librarianship; knowledge of literature resources; and possess the competencies essential for providing effective library information and library technical services.

In addition to meeting the Basic Educational Requirements as described above, applicants must meet the following specialized experience as noted below.

SPECIALIZED EXPERIENCE:
Applicants must possess one year of specialized experience at the next lower grade level (PG-13) or equivalent in the federal service or higher. Specialized experience may include but is not limited to: 1) Demonstrating the ability to work with multiple touch points and teams to accomplish the work to resolve complex issues pertaining to outreach and user support programs 2.) Possessing expert knowledge of library user support operations, such as Administering an outreach and consultation program to members of the user community; Coordinating or overseeing customer relationship management applications or tools; Development, management, or coordination of surveys, questionnaires, or other tools to assess community needs. 3.) Developing, leading, and/or supervising a diverse work group of specialized librarians and library support professionals responsible for library reference or user services operations within a library system;4.) Organizing, developing, implementing, formulating policy and program recommendations for a library outreach and user support program. 5.) Serving as representative lead, or subject matter expert.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualification requirements must be met by the closing date of this announcement(07/05/2022) to be considered.

Education

Substitution of education in lieu of specialized experience may not be used for this grade level.

Additional information

Employment of Relatives
Section 3110 of Title 5, U.S. Code, prohibits a Federal official from appointing, promoting, or advocating the appointment or promotion of a relative in the agency where the official is serving or exercises jurisdiction. In addition, Section 2302(b)(7) of Title 5, U.S. Code, makes it a "prohibited personnel practice" for a person in authority to "appoint, employ, promote, advance, or advocate for the appointment, employment, promotion, or advancement of a relative." For further information visit: https://www.law.cornell.edu/uscode/text/5/3110 and https://www.law.cornell.edu/uscode/text/5/2302

Separated Employees:
If you have separated from Federal Government employment, you may obtain a copy of your SF-50 via: National Personnel Records Center, Annex, 1411 Boulder Boulevard, Valmeyer, IL, 62295; or visit the National Archives Website.

Work Life Balance:
The GPO offers Transit subsidy for commuters using public transportation (Metro Bus/Rail, MARC, VRE, etc.).

Background Investigation:
To ensure the accomplishment of its mission, the GPO requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully completed a background investigation for a Public Trust suitability. This review could include financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Depending on the type of background investigation required, the security process may take between 6 weeks to 12 months.

The Agency may rescind the tentative offer, if the candidate is unable to obtain an interim clearance.

Schedule A (Disability Appointment):
Documentation of eligibility for employment under Schedule A can be obtained from a licensed medical professional (e.g., a physician or other medical professional certified by a state, the District of Columbia, or a U.S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits. The letter must be printed on a "medical professional's" letterhead and signed.

Selectee will work shift 1.

Additional vacancies may be filled through this announcement.