Duties

• Analyzes business processes and workflows to identify how they can be improved and/or automated.
• Consults with business functional/program offices to identify, define and document business needs and objectives, process map current operational procedures, identify potential problems, as well as document input and output requirements
• Researches, analyzes and makes recommendations on administrative, management and procedural practices and other complex business problems; analyzes, evaluates and integrates business requirements and procedures.
• Leads the execution of IT-related projects in accordance with approved project plans and standards.
• Serves as a technical expert concerning the planning, development, implementation, operation and maintenance of DIR websites, SharePoint web-based systems and custom business applications.

Requirements

Conditions of Employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/

Qualifications

Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

Attention to Detail - Ability to interpret and apply legislation, statutes, policies, and regulations governing information technology.

Customer Service - Ability to operate and/or manage an IT Helpdesk.

Oral Communication - Ability to communicate orally and in writing.

Problem Solving - Skill in evaluating and auditing IT programs, functions and systems.

AND

Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

• Experience applying advanced IT principles , concepts, methods, standards, and practices sufficient to develop and interpret policies ,
• procedures, and strategies governing the planning and delivery of services.
• Experience developing and maintaining interrelationships with multiple IT specialties ; the Bureau's IT architecture; new IT developments and applications; emerging technologies and business processes.
• Experience exercising authoritative responsibility in dealing with officials of other units or organizations or in advising management officials of higher rank .

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-13 position.

Amendments made to Qualifications, Notifications, Marketing & Other Information sections.

Education

See the qualifications section of this vacancy announcement for education requirements.

Additional information

• For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov .
• [If eligible, telework [and/or remote work] agreements may be permitted with supervisory approval. [Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite. -- REMOVE content, as appropriate, for the position].
• Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.