Director of Digital Transformation

Washington, D.C
Jul 04, 2022
Jul 11, 2022
Executive, Director
Full Time

The Director of Digital Transformation provides leadership and support for all DOL digital transformation projects.  The Director will provide executive leadership in support of Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. The purpose of the E.O. is to hold government accountable for designing and delivering services with a focus on the actual experience of the end user. The Digital Transformation Office will use technology to meet the goal of modernizing Government and implementing services that are simple to use, accessible, equitable, protective, transparent, and responsive for all people of the United States. Duties include, but are not limited to, the following:

- Represent the Department on interagency workgroups with regard to improving customer experience and service delivery and lead the gathering of information necessary for reporting requirements defined by the Executive Office of the President.

- Lead the assessment and prioritization Department systems and services to determine candidates for digital transformation.

- Lead the development of measurable improvements for customer life experiences, develop prospective plans for rigorously testing that use appropriate empirical methods on which approaches work best, and share lessons learned.

- Lead the development and implementation of proposals prioritize common services and standards (such as the United States Web Design System or systems for login and identity management), platforms, and digital products that support increased efficiency, integration, and improved service delivery of designated customer life experiences.

- Lead the assessment and reporting of designated High Impact Service Provider (HISP) functions, including working closely with other Department Executives to prioritize and plan improvements for service delivery.

- Partner with other Department agencies and offices, and with other units within OCIO, to develop and implement policies, standards, guidance, and any other artifacts required to improve customer experience, service delivery, and ensure successful digital transformation.

- Provides management, oversight, and support for public-facing and other operational systems that are key to the Department's service delivery and customer life experiences.

- Participates in the coordination and management of Department-level Technology Modernization Fund initiatives, as well as enterprise-side scalable IT solutions.

- Expands the use of common platforms, services, and tools to improve key programs by bringing together a dedicated digital team of experts to transform critical public-facing services.

- Partners with Agency programs that rely on Federal partnerships. Directs the coordination of all business-focused requirements gathering, development and customer engagements. Provides direct IT Digital Transformation support to States, as needed.

- Provides management, oversight, and support for contracts and oversees the review of related procurement actions to ensure that appropriate consideration is given to the Department's procurement procedures and OASAM's key objectives and goals. Keeps abreast of relevant federal procurement rules and regulations to ensure that internal policies and practices are in conformance.

- Supports OASAM's Diversity, Equity, Inclusion, and Accessibility Initiatives by promoting diversity, equity, inclusion, and accessibility and fostering a workforce that reflects the diversity of the American people.

- Provides executive leadership and exercises supervisory responsibilities for the Directorate of Digital Transformation. Focuses staff on delineated priorities while maintaining and improving day-to-day operations. Provides regular feedback, direction, and training to engage staff to fulfill strategic objectives. Assesses the talents and capabilities of staff, promoting an environment that encourages confidence in making sound and well-informed decisions. Fosters and encourages diversity in the workplace and promotes an environment in which employees are empowered to participate in and contribute to effective mission accomplishment.

- Provides active leadership in the Equal Employment Opportunity (EEO) program administration. Identifies barriers to accomplishment of EEO goals and objectives and takes and/or recommends action(s) to eliminate such barriers. Reviews positions for possible restructuring to provide career enhancement opportunities. Promotes employee understanding and support of EEO goals and objectives and procedures. Ensures that appropriate and meaningful EEO statistics are collected, analyzed, reviewed, and communicated to management for use in furthering the goals and objectives of the EEO program.


Conditions of Employment

  • Must meet Mandatory Technical and Executive Core Qualifications.
  • Subject to financial disclosure requirements.
  • Requires a probationary period if the requirement has not been met.

You must have one year of specialized experience at a level close to the work of this job (typically equivalent to the GS-15 level) that has given you the particular subject-matter knowledge, skills, and abilities required to successfully perform. Typically, we would find this experience in work within the field or a field that is closely related. You must demonstrate possession of specialized experience in the described duties. In addition, all applicants must provide proof that they have completed required course work necessary to serve in the federal Information Technology (IT) occupation as defined by the Office of Personnel Management's (OPM) qualifications requirements.


To qualify for this position, all applicants must write a narrative in the spaces provided detailing accomplishments that would satisfy each of the Executive Core Qualifications (ECQ) and Mandatory Technical Qualification (MTQ). You must address each ECQ and MTQ separately. If you fail to do so, your application will be rated ineligible.

EXECUTIVE CORE QUALIFICATIONS: In writing your responses to the ECQs, your narrative must address each ECQ separately in the spaces provided. Each ECQ should contain at least two examples describing your experiences and accomplishments/results. Responses to ECQ's must not exceed 10 pages. It is recommended that applicants draft their ECQs in a Word document first, then cut and paste into the spaces provided following each ECQ to ensure length requirements. For additional guidance, applicants may visit the Office of Personnel Management's Guide to Senior Executive Qualifications . Applicants are encouraged to follow the Challenge, Context, Action, and Result model outlined in the guide.

1. Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

2. Leading People: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

3. Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

4. Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically.

5. Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

MANDATORY TECHNICAL QUALIFICATIONS: In addition to the ECQs above, qualified applicants must possess the following technical qualification(s) which represent the experience required to perform the duties of this position. Proficiency in these technical qualification(s) MUST be clearly evident in your application. MTQs include:

1. Demonstrated senior level experience in leading digital transformation strategy, developing capabilities and capacity to implement strategy, and ensuring the strategy is sustainable for a large organization with a broad customer base.


Applicants must provide proof that they have completed required course work necessary to serve in the federal IT occupation as defined by the OPM qualifications requirements.

Additional information

Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.

DOL seeks to attract and retain a high-performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility, and fairness so that all individuals are able to participate and contribute to their full potential.