Job Summary/Company: Sparks Group has partnered with a leading provider of cloud-based solutions to address financial process automation, in their search for a Supplier Onboarding Specialist. This position resides within the Customer Success group and is responsible for online enrollment and onboarding for suppliers within our S2P Purchase Order (PO) platform. Our client provides equipment and training and is seeking candidates who want to grow within an organization.
This position is available for remote work from the following states: DC, MD, VA, NC, FL, MA, OH, TN, OK, TX, MO

Duties and Responsibilities: • Receive enrollment leads from customers
• Manage the enrollment process by calling and emailing potential new suppliers to convince them of the value of participation in the program
• Enter supplier enrollment information via a user interface or portal
• Report enrollment and volume details to Customer Success Managers and participate in planning meetings to determine next steps • Provide formal and informal program training to end users
• Update the accounting team on new setup details
• Resolve setup issues in a timely manner
• Track all enrollment activity on a daily basis
• Provide input on better ways to handle enrollment process wherever necessary
• Run and audit reports on supplier activity and distribute
• Run reports on key metrics such as number of contracts completed, contacts made and enrollment status, total setup fees/annual fees captured
• Review contracts and enrollment forms for accuracy
Required Qualifications
• Bachelor's degree or the equivalent combination of training, education and experience

• 2+ years of administrative/clerical and customer service experience

• Has influencing skills and ability to build professional working relationships with suppliers and clients

• Data entry experience and ability to type 80 WPM

• Proficient PC skills including an intermediate to advance level in Excel, Word, and Outlook

• Ability to effectively communicate with all organizational levels, both orally and in writing

• Solid team player with a positive attitude and a record of consistently meeting commitments and assigned tasks with attention to detail
• Strong collaboration skills and the ability to work effectively with cross functional teams and subject matter experts to take ideas from concept through implementation

• Self-starter, motivated and takes initiative; strong interpersonal and problem-solving skills; able to work collaboratively with all levels of staff to resolve problems to maximize performance, creativity, problem solving and achieve results.

• Resourceful, diplomatic and professional; deliver outstanding customer service while managing relationships; a can-do attitude and work style that supports teamwork, collaboration and positive relationships. Knowledge of purchasing and invoicing concepts and processes.

Desired Qualifications
• DocuSign or similar electronic digital transaction and signature technology knowledge
• Accounting experience is a plus (Accounts Payable)

• Experience working with a CRM/ticketing tool such as Service Cloud, Zendesk

• Bi-Lingual - English and Spanish

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.