Senior Manager, Beta Programs

Location
Remote (United States), Remote (United States)
Posted
Jul 01, 2022
Closes
Jul 22, 2022
Ref
4373528
Function
IT
Hours
Full Time
Here at Appian, we're passionate about technology. We love making it, and we love using it. Joining Appian Engineering will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.

Appian is seeking an experienced leader to create, run, and scale an enterprise beta program for our partners and customers. As part of our Product Management team, you will partner with internal product managers, product marketing, sales, enablement, communications, and customer success to design and execute early adoption activities.

Successfully rolling-out a new product / major release requires collaboration between numerous functional organizations and the many inter-dependencies between the various functional organizations. The ideal candidate is a relationship builder, is driven, organized and detail-oriented; excels in program / project management; thrives in an ambiguous environment; is adept at facilitating actions, identifying risks and interdependencies; helps to create accountability and is motivated by continuous learning.

Appian is headquartered in the McLean, Virginia area, and we are supportive of both Remote and Hybrid work environments.

To be successful in this role, you will:
  • Own Appian's beta function, its processes, artifacts and KPIs.
  • Define a baseline for all the deliverables that will be tracked as part of a product beta rollout. This will be done as a team effort by working with various functional and cross-functional leaders.
  • Hire, mentor, and manage a team of beta consultants who will own the cross-functional planning and orchestration of beta programs.
  • Work closely with Product Management leadership to understand the roadmap and identify beta program opportunities, plan and run cross-departmental kickoffs and ensure the creation of beta launch artifacts such as schedules, legal agreements, demos, FAQs, and participant selection criteria.
  • Identify, escalate, track, and communicate status on issues and impediments, driving them to resolution.
  • Solicit feedback from beta participants at key project milestones, craft the customer experience story and present recommendations to product teams.
  • Represent, communicate, and champion the Appian beta program across the business to internal stakeholders and customers/partners alike.
  • Identify opportunity for improvements and put processes and tools in place to support continual efficiency gains.
  • Synthesize and communicate key insights gained from beta engagements to help Marketing build target customer profiles and plan effective post-launch demand generation and nurture campaign.

Some of the tools and resources we will equip you with include:
  • Within your first few weeks of joining us, you will attend new hire orientation along with our 2-day engineering bootcamp to ensure you are set up for success
  • Access to over 1,000+ Udemy course, along with dedicated learning time to focus on areas you specifically would like to focus on as a programmer
  • An agile-led work environment where you will be challenged and your ideas will be heard

Basic Qualifications:
  • Proactive team-player with a can-do attitude and a deep sense of ownership and accountability.
  • 8+ years of experience working in the Enterprise Software or similar information technology environment.
  • Experience internally orchestrating beta, early access, or early adoption programs.
  • Experience working cross functionally with Sales, Marketing, Finance, Legal and Product teams.
  • Excels at multitasking, demonstrates attention to detail, strong organizational skills and Excellent interpersonal, written and presentation skills.
  • Ability to successfully communicate ideas and recommendations to all levels within an organization.
  • Proven track record of delivering cross-functional GTM programs on-time and with high quality.
  • Bachelor's Degree, preferably in Engineering or Business.

About Appian:

Before Appian was a company, it was an idea. Not about a product or a market, but about the culture needed to sustain innovation and value. Today, we help businesses build apps and workflows rapidly, with a low-code automation platform.

Appian was founded on the belief that talented and passionate people, given the power and autonomy to excel, will deliver amazing impact. We have worked thoughtfully to create an inclusive, agile and collaborative work environment where employees feel challenged, and all voices are heard. We value and encourage cross-departmental collaboration, and actively seek opportunities to better ourselves and others. Creating impact to us means that when we deliver results, we're focused on lasting positive change.

Join us.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-worker, Pay Transparency Nondiscrimination .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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