Senior Operations Associate

Madison, Wisconsin
Jul 31, 2022
Aug 30, 2022
Full Time

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

AARP's Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP's social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security.

As a Senior Operations Associate, you will participate in a variety of administrative-level projects and programs in support of business unit or department initiatives. You will prepare and maintain records of incoming invoices and provide financial budgeting support for the business unit or department. You will also produce standard data reports; organize and maintain electronic records and prepare and process various forms.


  • Processes and prepares accounting entries. Reviews and audits financial statements and reports. Ensures all calculations and data entries are correct. Reconciles general ledger accounts for discrepancies and identifies errors. Follows up on pending business and responds to requests. Responds to inquiries from internal clients; researches and resolves concerns or discrepancies.
  • Provides professional administrative support directly to manager and/or functional area. Receives and responds to correspondence and maintains departmental records. Prepares budget reports and other materials, ad-hoc reports, and vendor invoices. Schedules meetings for departmental staff, reserves conference rooms, catering, AV equipment. Makes travel arrangements and prepares travel expense report forms. Participates in and contributes to special projects as needed.
  • Supports a business unit by regularly providing administrative-level support on a variety of projects, programs, and initiatives that are typically division-wide or enterprise-wide. Conducts research and summarizes information. Creates presentations and facilitates meetings. Analyzes and develops reports and provides recommendations. Tracks budgets and project/program activities. May delegate responsibilities to ensure work is completed. Organizes and maintains electronic records. Prepares and processes various forms.
  • Plans, organizes, and implements assigned projects. Determines resources needed, tracks budget, determines scope and execution, tracks progress towards milestones, establishes timelines, and evaluates progress.
  • Ensures adherence to internal and external quality standards. Organizes project teams and leads internal and external team members and stakeholders to deliver on project goals. Establishes project communication plans and ensures internal/external stakeholders are informed regarding project processes and impact.


  • Completion of an Associate's degree and a minimum of 3 years of experience related to the duties of the position.
  • Strong understanding of accounting principles and financial management.
  • Experience in project management, event management and coordination.
  • Ability to prioritize and multitask; strong aptitude to manage multiple projects/tasks simultaneously.
  • Advanced proficiency with Microsoft Office systems including Outlook, Word, Excel and PowerPoint.
  • Well-developed interpersonal and communications skills, both written and verbal.
  • Ability to occasionally lift up to 25 pounds.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.