Center 2 (19050), United States of America, McLean, Virginia

Senior Associate, Process Manager- Associate Readiness

Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential to economic growth and prosperity. We believe that confidence is the best business plan. Within Capital One's Small Business Bank (SBB) division, we help our clients stand out with personalized advice and resources that can help them prepare for what's next. We've helped over hundreds of thousands of business owners secure their finances, streamline their cash flow and save time on banking. We provide a variety of competitive savings, checkings, escrow, lending and treasury management products. This is supported by our mission to help small businesses succeed. Our clients aren't just our clients-they're our business partners.

Small Business Operations is seeking an Associate Readiness Manager who will be responsible for creating content to equip associates with the tools and knowledge to effectively perform their role, enhancing current content and infrastructure to ensure accuracy and messaging, and communicating change to close knowledge gaps.

You will play a key role providing a range of support to the Small Business Operations Team by curating and developing best-in-class learning experiences. You will form partnerships with stakeholders to drive associate development. Additionally, you will be responsible with the implementation and facilitation of training activities and other training resources to ensure well managed and effective results.

Responsibilities:

• Design and curate high quality, memorable content, including (but not limited to) job aid materials, e-Learnings, and instructor led training
  
• Design experience that leverages multimedia assets, including: images, audio and video clips, web pages, and other graphical content
  
• Work collaboratively with peers, Learning partners and stakeholders to ensure learning touchpoints are cohesive across the end-to-end associate experience
  
• Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet needs
  
• Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience
  
• Design and deliver using Google tools, Zoom, and other technology highlighted and used by our Enterprise Learning team (i.e., our Learning Experience Platform Hive, our Learning Management System One Learn)
  
• Manage multiple learning initiatives simultaneously
  

Basic Qualifications :

• Bachelor's Degree or military experience
  
• At least 2 years of experience designing and developing a variety of learning solutions for digital, virtual and classroom settings
  
• At least 1 year of facilitating instructor led training
  

Preferred Qualifications :

• 3+ years of experience as a content manager
  
• Ability to conceive fresh & new ideas for content that supports company's brand identity
  
• Excellent oral & written communication skills
  
• 1+ year of experience working with an agile team of designers and developers
  
• Knowledge of database management content and organization processes
  
• Working knowledge of MS Office, Google tools, and Adobe Acrobat Pro
  
• Working knowledge of HTML Coding
  

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).