Center 2 (19050), United States of America, McLean, Virginia

Sr. Design Strategist, Card & Bank Experience Design

About the Team:

The Card and Bank Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We're passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.

About the Role:

We are currently seeking a Design Strategist to join the Card & Bank Experience Design team. In this role, you are passionate about advocating for user needs and delivering world-class products that redefine our customers day-to-day financial activities.

What You'll Do:

• Strategy & Planning
  
  • Guide the design process from identifying the problem, to developing an approach to solving the problem, conducting research and presenting tradeoffs and solutions
    
  • Collaborate with partners to create intuitive and engaging experiences across multiple projects simultaneously, start to finish
    
  • Translate insights and strategy into concept prototypes to communicate your vision
    
  • Engage in portfolio prioritization to help set the strategy and roadmap for the team
    
  • Manage through shifting priorities to provide clear direction and input on product definition
    
  • Advocate for the customer through human-centered design methods
    
  • Work with partners and teams across various geographies
    
  • Embrace and advocate for an experience mindset - this is as important to the work as the results
    
    
• Execution & Delivery
  
  • Demonstrate fluency of design strategy tools and techniques to measure success, present opportunities, and support decision-making and prioritization utilizing qualitative and quantitative research methods
    
  • Practice and help evolve the team's strategy techniques and toolset to work effectively in cross-team collaboration
    
  • Participate in end-to-end product design by:
    
    • Conducting exercises at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities
      
    • Leading designers and non-designers on project teams throughout the design process by framing problems, defining insights, and designing new methodologies/practices to serve customer needs
      
    • Facilitate synthesis and knowledge mapping sessions
      
    • Distilling findings into clearly articulated and actionable insights for stakeholders by clearly articulating strategies
      
    • Knowledge management and decimation of insights, and creating standards for how strategy is done, shared, templatized and managed
      
    • Planning and facilitating workshops with internal and external stakeholders to align with business needs
      
    • Present and communicate research and analysis clearly and effectively across various organizations in any format required. Must be able to sell, support, explain, and simply present usability approach and research to various audience types
      
      

Basic Qualifications

• At least 5 years of experience in Design Strategy
  
  

Preferred Qualifications

• Experience in service design, human-centered design, user research, design thinking tools and methods
  
• Experience designing an end-to-end associate experience by applying design methods
  
• Ability to develop presentations and present findings to leadership
  
• Ability to anticipate future needs/opportunities for the business, from talent and culture perspective
  
• Comfortable working with a variety of business partners and delivering outcomes
  
• Familiarity with working in an established design system
  
• Experience designing for cross-channel experiences
  
• Comfortable working with Product and Tech partners
  
• Experience working in an Agile environment
  
• Strong knowledge of product design processes
  
• Familiarity with design and prototyping tools, such as: Figma, Sketch, Invision and/or Adobe Creative Suite
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).